- Bukit Merah Central Region (Singapore) Singapore
CAPELLA HOTEL, SINGAPORE Hiring! Full Time Club Residences Executive in Central Region (Singapore), Earn up to SGD 2,700 - Ricebowl
Club Residences Executive
CAPELLA HOTEL, SINGAPORE
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Job Description
Responsibilities
Position Overview
The Club Residences Executive provides assistance to tenants and guest by assisting with reservations, accounting procedures, handling of complaints or enquiries and all other the day-to-day operation matters of the Club Residences. Partnering with respective immediate departments to meet established standard prior to their requirements, the Senior Club Executive is also responsible for the overall tenure, efficient check-in / check-out, in unit explanation and update of all Guest Preferences.
The Role
Confirm reservation in system and review all noted information in trace, note and amenity reports
Prepare guest registration card and room key upon check in
Conduct group check-ins/outs
Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement
Handle guest's complaint and inquiries and provide responses accurately
Build good rapport with all individuals including internal and external
Assist in making reservations such as walk in reservation
Present folio to guest and resolve and disputed charges
Talent Profile
Diploma in Hospitality Management
Excellent communication skills
Minimum of 1 years' experience working in an upscale hotel or luxury residences
Willing to work flexible hours, including weekends and public holidays
Excellent judgment, attention to detail and ability to handle confidential information
CAPELLA HOTEL, SINGAPORE
The Club Residences Executive provides assistance to tenants and guest by assisting with reservations, accounting procedures, handling of complaints or enquiries and all other the day-to-day operation matters of the Club Residences. Partnering with respective immediate departments to meet established standard prior to their requirements, the Senior Club Executive is also responsible for the overall tenure, efficient check-in / check-out, in unit explanation and update of all Guest Preferences.
The Role
Confirm reservation in system and review all noted information in trace, note and amenity reports
Prepare guest registration card and room key upon check in
Conduct group check-ins/outs
Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement
Handle guest's complaint and inquiries and provide responses accurately
Build good rapport with all individuals including internal and external
Assist in making reservations such as walk in reservation
Present folio to guest and resolve and disputed charges
Talent Profile
Diploma in Hospitality Management
Excellent communication skills
Minimum of 1 years' experience working in an upscale hotel or luxury residences
Willing to work flexible hours, including weekends and public holidays
Excellent judgment, attention to detail and ability to handle confidential information
CAPELLA HOTEL, SINGAPORE
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