SAKSOFT PTE LIMITED Hiring! Full Time Production Support Analyst in Central Region (Singapore), Earn up to SGD 6,500 - Ricebowl

Experience: 6-9 Years
Role: Production Support Analyst

Key Skills:
·        Microsoft Dynamics CRM, MS SQL Server, Unix,Oracle with Production Support experience primarily in L2 Support role

Responsibilities:

·         Deliver a 1st class Production Support service to Channel’s stakeholders

·         Responsible for availability, incident, problem and capacity management for the applications in scope

·         Response and resolve incidents, problem and  user queries through proper analysis

·         Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

·         Drive technical remediation in line with agreed non-functional requirements

·         Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team’s and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements:

·         5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM applications.

·         Strong team player. Flexible and being able to manage time effectively.

·         Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

·         Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

·         Strong understanding of ITIL methodology

Essential Technical Skill :-

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
• Strong working experience in Microsoft Dynamics CRM application production support
• Strong understanding of Microsoft Dynamics CRM application architecture
• Excellent troubleshooting skills in Control-m batch issues, SSIS packages
• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
• Hands-On experience in writing / debugging scripts, code, and database queries
• Software Engineering & Change Management
• Solid understanding and execution of DR & BCP
• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
• Competent in Microsoft Excel, PowerPoint and Word document

Personal Skill :-

• Ability to work in a team environment
• Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
• Excellent communication and interpersonal skills with the ability to communicate well at all levels
• Strong problem solving skills while being process orientated
• Self-motivating and delivery focused individual
• Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
• Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner