Exasoft Hiring! Full Time VDI Support (Virtual Desktop Infrastructure) in - Ricebowl

Description:

• Provide L3 support for VMware Horizon View VDI environment, handling complex incidents and escalations.

• Troubleshoot and resolve advanced VDI issues related to connectivity, performance, and user experience.

• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), Composer/Instant Clones.

• Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.

• Oversee gold image management, patching, and application delivery within the VDI environment.

• Monitor and optimize VDI performance, capacity, and availability to meet SLA requirements.

• Collaborate with infrastructure, network, security, and EUC teams for end-to-end service stability.

• Implement and enforce security policies and access controls within the Horizon environment.

• Automate and enhance operations using PowerShell, scripting, and Horizon tools.

• Maintain documentation, reporting, and stakeholder communication on system health and improvements.