ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
Operational Leadership
Support the Assistant Manager / Outlet Manager in executing daily outlet operations in line with Forbes 5-Star standards
Supervise service areas and ensure correct setup, readiness, and execution during all meal periods
Ensure all Standard Operating Procedures (SOPs),service sequences, and brand standards are consistently followed
Monitor service flow and address operational challenges promptly, escalating issues when required
Ensure accurate execution of outlet promotions, special events, and guest requests
Guest Experience & Service Excellence
Lead by example in delivering anticipatory, personalized, and gracious service
Proactively engage with guests to ensure satisfaction and resolve concerns professionally
Collect guest feedback and communicate insights to management for service improvement
Ensure staff demonstrate proper service etiquette, grooming, and communication standards at all times
Requirements:
Minimum 2–4 years’ experience in Food & Beverage service operations
Previous experience in a luxury or 5-Star hotel environment preferred
Gazetted as Singapore’s 71st National Monument, The Fullerton Hotel Singapore was once home to the General Post Office, The Singapore Club and the Chamber of Commerce. The 400-room luxury hotel is dynamically located in the heart of the financial and arts districts, and carefully designed to provide both business and leisure travellers with a sanctuary of serenity and comfort in which to retreat and rejuvenate.
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