EPIROC SINGAPORE DISTRIBUTION PTE. LTD. Hiring! Full Time Quality Coordinator in West Region (Singapore), Earn up to SGD 3,000 - Ricebowl

The Quality Coordinator is responsible for managing and processing claims related to damaged, lost, or incorrect shipments within the warehouse. This role involves coordinating with various departments, customers, and carriers to ensure timely resolution of claims and maintaining accurate records.

• Claims Management: Receive, review, and process claims for damaged or incorrect shipments. Ensure all claims are documented accurately and resolved in a timely manner

• Communication: Act as the primary point of contact for all claims-related inquiries. Communicate effectively with customers, and internal departments to resolve issues.

• Documentation: Maintain detailed records of all claims, including supporting documentation such as photos, invoices, and correspondence

• Investigation: Conduct thorough investigations into claims to determine the cause and liability. Work with the warehouse team to implement corrective actions to prevent future occurrences.

• Reporting: Prepare regular reports on claims activity, trends, and resolutions. Provide insights and recommendations to management for process improvements

• Compliance: Ensure all claims are handled in accordance with company policies, industry regulations, and legal requirements

• Customer Service: Provide exceptional customer service by addressing claims promptly and professionally. Strive to maintain positive relationships with customers and carriers