Michael Page Hiring! Full Time Procurement Operations Analyst (Coupa) in Federal Territory - Ricebowl

• Opportunity to work in a collaborative environment
• Involvement in process improvement and procurement transformation initiatives
  
  

About Our Client

Our client is a leading global organisation in the energy sector, renowned for its innovation, sustainability, and commitment to operational excellence. With a strong global presence, they are at the forefront of driving progress in the industry and delivering high-quality solutions. As a company that values integrity, safety, and corporate responsibility, they offer an exciting and dynamic work environment for professionals looking to make a meaningful impact.

Job Description

Procurement Operations & Systems Support

• Serve as the Level 2 escalation point for complex procurement process and system issues.
• Troubleshoot and resolve procurement platform queries, system errors, and transactional exceptions.
• Support day-to-day administration of Coupa and related procurement systems.
• Coordinate with technology teams, Coupa support, and third-party vendors to resolve system incidents and implement solutions.
• Ensure timely resolution of support requests while maintaining service level expectations.
  
  

Stakeholder & Supplier Support

• Provide exceptional support to internal stakeholders, business users, and suppliers.
• Act as a key liaison between Procurement, Finance, suppliers, and system support teams.
• Deliver regular updates on issue status through ticketing platforms, email, and collaboration tools.
• Manage business-critical and sensitive escalations with professionalism and urgency.
  
  

Process Improvement & Analytics

• Identify recurring issues, process bottlenecks, and opportunities for operational improvement.
• Analyse data and support metrics to recommend process enhancements and user experience improvements.
• Support continuous improvement initiatives across Source-to-Pay and Procure-to-Pay processes.
• Contribute to process standardisation and operational excellence initiatives.
  
  

Governance & Compliance

• Ensure procurement processes are executed in accordance with company policies and controls.
• Maintain data integrity and confidentiality across procurement systems.
• Support audit requests, process documentation, and governance activities.
• Promote best practices in procurement operations and system usage.
  
  

The Successful Applicant

Qualifications

• Bachelor's Degree in Business, Information Technology, Finance, Procurement, Supply Chain, or a related discipline.
  
  

Experience

• Minimum 5 years of experience within a Shared Services, Procurement Operations, S2P, or P2P environment.
• At least 3 years of hands-on experience supporting or administering Coupa or similar procurement platforms.
• Experience with SAP Ariba, Oracle, NetSuite, or other ERP systems is an advantage.
• Good understanding of procurement, purchasing, accounts payable, and finance processes.
• Experience supporting global stakeholders within a multinational environment.
  
  

Skills & Competencies

• Strong analytical and problem-solving abilities.
• Excellent customer service and stakeholder management skills.
• Strong conflict resolution and issue management capabilities.
• Ability to prioritise multiple activities in a fast-paced environment.
• Experience working with cross-functional and multicultural teams.
• Strong written and verbal communication skills in English.
• High attention to detail, data accuracy, and process compliance
  
  

What's on Offer

• Contract: 1 Year
• Hybrid Working Arrangement
• Exposure to global procurement operations and leading procurement technologies.
• Opportunity to work with international stakeholders across Procurement, Finance, and Technology teams.
• Collaborative and inclusive working environment.
• Career progression opportunities within Procurement Operations, Procurement Excellence, and Digital Procurement.
  
  

Contact

Quote job ref: JN-*************