Xenus Technology Limited Hiring! Full Time Deskside Engineer in Hong Kong - Ricebowl

About the role

We are looking for a customer-oriented and technically skilled Deskside Support Engineer to join our IT team. You will be the primary on-site point of contact for end-user computing, responsible for resolving hardware, software, and peripheral issues to ensure smooth daily business operations.

Key responsibilities

• Provide hands-on and remote troubleshooting for Windows and Mac workstations, mobile devices, and office peripherals (printers, scanners, docking stations)

• Handle device provisioning, OS imaging/cloning, software installation, hardware upgrades (SSDs, RAM), and device setup

• Configure and manage endpoints using tools like Microsoft Intune, SCCM, Jamf, or Active Directory Group Policies

• Support meeting room AV systems, video conferencing equipment, and basic local network/Wi-Fi connectivity

About you

• 1–2 years of experience in IT desktop support, Help Desk, or corporate IT environments

• Strong troubleshooting proficiency in Windows 10/11 and macOS

• Hands-on experience with endpoint management tools (Intune, SCCM, Active Directory)

• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

• Experience with Microsoft 365 user management and Outlook/Teams troubleshooting

• Excellent problem-solving mindset, strong interpersonal and communication skills, and a customer-first attitude

• Ability to handle hardware unboxing, equipment setup, and occasional lifting of IT equipment

• Diploma or Degree in Information Technology, Computer Science, or related disciplines