Job Summary
We are seeking a motivated Assistant Store Manager to support daily store operations, drive sales, and deliver a luxury customer experience while upholding brand standards and coaching the team.
Responsibilities
Assist the Store Manager in achieving monthly and annual sales targets by leading shifts and directing the sales team on the floor
Deliver exceptional customer service and professionally resolve escalated customer inquiries and after-sales issues
Manage relationships with VIP clients to build long-term customer loyalty
Oversee daily store operations including opening and closing procedures, cash management, stock replenishment, and inventory counts
Maintain store visual merchandising and uphold overall brand image standards
Coach and motivate sales associates, support onboarding of new hires, and facilitate ongoing training to enhance team performance
Ensure compliance with company policies, security protocols, and operational procedures to maintain a safe and efficient store environment
Execute ad-hoc tasks assigned by the Store Manager to support store functions
Required competencies and certifications
3–5 years of retail experience, including 1–2 years in a shift leader or supervisory role
College diploma or equivalent qualification
Proven ability to drive team sales performance with a strong sales orientation
Proficiency in POS/CRM systems and MS Office applications
Excellent communication and interpersonal skills, fluent in English (Mandarin proficiency is a strong plus)
Ability to work retail shift schedules including weekends and public holidays