NS0177381-U Hiring! Full Time IT Support (Intern) in WP Kuala Lumpur - Ricebowl

About the role

We are seeking an enthusiastic and motivated IT Support (Intern) to join our IT team. This is an excellent opportunity for someone beginning their career in Information Technology to gain practical, hands-on experience in a fast-paced, professional environment. You will support our team operations and contribute to delivering outstanding technical support to our users. This internship is designed to provide you with valuable insight into IT support operations whilst working alongside experienced professionals.

What you'll be doing

• Providing first-line technical support to end-users, including troubleshooting hardware and software issues

• Assisting with the installation and configuration of computer systems, peripherals, and software applications

• Documenting support activities, solutions and resolutions in the IT ticketing system

• Supporting the IT team with routine maintenance tasks and system updates

• Providing remote and on-site support to users as required

What we're looking for

• Currently enrolled in or recently completed a diploma/degree in IT, Computer Science, Information Systems or a related field

• Strong foundational knowledge of computer hardware, operating systems and software applications

• Familiarity with Windows and/or Mac operating systems

• Excellent problem-solving skills and ability to think logically about technical issues

• Strong communication skills with the ability to explain technical concepts in simple terms

• Customer service orientation and patience when supporting end-users

• Ability to work effectively as part of a team and follow instructions

• Attention to detail and organisational skills

• Basic knowledge of networking concepts would be advantageous

• Eagerness to learn and develop technical skills in a professional setting

• Posses own transportation (added advantage)