- Outram Central Region (Singapore) Singapore
DAISHO DEVELOPMENT SINGAPORE PTE LTD Hiring! Full Time Wellness Experience Supervisor (Spa Supervisor) in Central Region (Singapore), Earn up to SGD 3,800 - Ricebowl
Wellness Experience Supervisor (Spa Supervisor)
DAISHO DEVELOPMENT SINGAPORE PTE LTD
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Job Description
Responsibilities
POSITION SUMMARY
The Wellness Experience Supervisor is responsible for overseeing the daily operations of the spa, ensuring exceptional guest experiences, maintaining luxury service standards, and supporting business performance through retail and treatment revenue generation. This role provides operational leadership for the reception and therapist teams, supports wellness initiatives and events, and serves as the Leader on Duty, ensuring seamless operations and service excellence.
Guest Experience
Deliver memorable, personalized, and consistent guest experiences that reflect Westin and Heavenly Spa standards.
Proactively engage with guests throughout their spa journey to ensure satisfaction and anticipate their needs.
Resolve guest concerns and service recovery situations promptly, professionally, and effectively.
Conduct regular floor presence to ensure exceptional service delivery and operational excellence.
Ensure all guest touchpoints meet established luxury hospitality and wellness standards.
Spa Operations
Supervise the day-to-day operations of the spa, including reception, treatment rooms, relaxation areas, and wellness facilities.
Ensure cleanliness, maintenance, presentation, and operational readiness of all spa areas.
Manage daily opening and closing procedures in accordance with established policies and standards.
Coordinate therapist schedules, treatment room allocations, and operational workflow to maximize efficiency.
Monitor compliance with safety, hygiene, sanitation, and operational procedures.
Ensure adherence to company policies, SOPs, and brand service standards.
Leadership
Provide daily leadership, guidance, and support to therapists and reception associates.
Conduct daily briefings to communicate operational priorities, promotions, and service expectations.
Coach, mentor, and motivate team members to achieve high performance and guest satisfaction.
Support onboarding, training, and development of new associates.
Monitor grooming, conduct, and service standards to ensure professionalism and brand consistency.
Assist the with performance coaching, recognition initiatives, and succession development.
Revenue & Sales
Drive treatment upgrades, Spa Plus offerings, wellness experiences, and retail sales opportunities.
Monitor daily revenue performance, productivity, and guest conversion metrics.
Support the execution of promotional campaigns, wellness programs, and special events.
Encourage and coach associates to achieve retail, upselling, and revenue targets.
Identify opportunities to enhance guest spend and improve overall business performance.
Administration
Support reservation management and optimize appointment scheduling to maximize utilization.
Monitor inventory levels and coordinate ordering requirements for retail products, spa supplies, and operational materials.
Prepare and review daily operational reports and communicate key updates to management.
Assist with forecasting, scheduling, payroll inputs, and administrative documentation.
Maintain accurate records and ensure compliance with audit and reporting requirements.
Requirements
Minimum 3 years' experience in luxury spa or hotel operations.
At least 1 year in a supervisory or senior therapist/reception role.
Strong leadership and communication skills.
Knowledge of luxury hospitality standards preferred.
Ability to lead shifts independently.
Flexible to work weekends and public holidays
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Located in vibrant Marina Bay, The Westin Singapore offers space for both business and pleasure. The spacious suites and luxury rooms at our leisure and business hotel in Singapore's CBD offer sleep-well
amenities and striking views. Our event venues are perfect for hosting meetings and social celebrations. This hotel with Marina Bay views in Singapore is a short drive away from Indoor Stadium and National Stadium, where most concerts are held. Visit Marina Bay Sands, take a stroll through Gardens by the Bay or explore Chinatown's unique boutiques before returning to our hotel for a scrumptious dining experience. Seasonal Tastes offers a wide selection of international and local fare alongside healthy choices from our Eat Well menu. After dinner, sip on cocktails at Lobby Lounge or Cook & Brew while you admire the sunset. Our 5-star hotel near Shenton Way MRT offers family-friendly amenities, outdoor infinity pool and a WestinWORKOUT Fitness Studio. Rejuvenate in our Heavenly Spa by Westin in the afternoons.
The Wellness Experience Supervisor is responsible for overseeing the daily operations of the spa, ensuring exceptional guest experiences, maintaining luxury service standards, and supporting business performance through retail and treatment revenue generation. This role provides operational leadership for the reception and therapist teams, supports wellness initiatives and events, and serves as the Leader on Duty, ensuring seamless operations and service excellence.
Guest Experience
Deliver memorable, personalized, and consistent guest experiences that reflect Westin and Heavenly Spa standards.
Proactively engage with guests throughout their spa journey to ensure satisfaction and anticipate their needs.
Resolve guest concerns and service recovery situations promptly, professionally, and effectively.
Conduct regular floor presence to ensure exceptional service delivery and operational excellence.
Ensure all guest touchpoints meet established luxury hospitality and wellness standards.
Spa Operations
Supervise the day-to-day operations of the spa, including reception, treatment rooms, relaxation areas, and wellness facilities.
Ensure cleanliness, maintenance, presentation, and operational readiness of all spa areas.
Manage daily opening and closing procedures in accordance with established policies and standards.
Coordinate therapist schedules, treatment room allocations, and operational workflow to maximize efficiency.
Monitor compliance with safety, hygiene, sanitation, and operational procedures.
Ensure adherence to company policies, SOPs, and brand service standards.
Leadership
Provide daily leadership, guidance, and support to therapists and reception associates.
Conduct daily briefings to communicate operational priorities, promotions, and service expectations.
Coach, mentor, and motivate team members to achieve high performance and guest satisfaction.
Support onboarding, training, and development of new associates.
Monitor grooming, conduct, and service standards to ensure professionalism and brand consistency.
Assist the with performance coaching, recognition initiatives, and succession development.
Revenue & Sales
Drive treatment upgrades, Spa Plus offerings, wellness experiences, and retail sales opportunities.
Monitor daily revenue performance, productivity, and guest conversion metrics.
Support the execution of promotional campaigns, wellness programs, and special events.
Encourage and coach associates to achieve retail, upselling, and revenue targets.
Identify opportunities to enhance guest spend and improve overall business performance.
Administration
Support reservation management and optimize appointment scheduling to maximize utilization.
Monitor inventory levels and coordinate ordering requirements for retail products, spa supplies, and operational materials.
Prepare and review daily operational reports and communicate key updates to management.
Assist with forecasting, scheduling, payroll inputs, and administrative documentation.
Maintain accurate records and ensure compliance with audit and reporting requirements.
Requirements
Minimum 3 years' experience in luxury spa or hotel operations.
At least 1 year in a supervisory or senior therapist/reception role.
Strong leadership and communication skills.
Knowledge of luxury hospitality standards preferred.
Ability to lead shifts independently.
Flexible to work weekends and public holidays
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Located in vibrant Marina Bay, The Westin Singapore offers space for both business and pleasure. The spacious suites and luxury rooms at our leisure and business hotel in Singapore's CBD offer sleep-well
amenities and striking views. Our event venues are perfect for hosting meetings and social celebrations. This hotel with Marina Bay views in Singapore is a short drive away from Indoor Stadium and National Stadium, where most concerts are held. Visit Marina Bay Sands, take a stroll through Gardens by the Bay or explore Chinatown's unique boutiques before returning to our hotel for a scrumptious dining experience. Seasonal Tastes offers a wide selection of international and local fare alongside healthy choices from our Eat Well menu. After dinner, sip on cocktails at Lobby Lounge or Cook & Brew while you admire the sunset. Our 5-star hotel near Shenton Way MRT offers family-friendly amenities, outdoor infinity pool and a WestinWORKOUT Fitness Studio. Rejuvenate in our Heavenly Spa by Westin in the afternoons.
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