Property Genie Hiring! Full Time Customer Service Officer in Selangor - Ricebowl

Job Type: Full Time

Salary: From RM2,500/month

Working Days: Monday to Friday

We are looking for a proactive and organized Customer Service Officer to join our team. If you enjoy helping customers, handling different tasks, and working in a fast-paced environment, we would like to hear from you.

Key Responsibilities

• Respond promptly to customer inquiries through emails, phone calls, WhatsApp, and other communication channels.
• Explain and promote company packages, products, and services to customers.
• Provide after-sales service and follow up with customers to ensure a good customer experience.
• Handle customer account inquiries, including account status, payments, packages, and related matters.
• Monitor and follow up on customer property listing performance.
• Maintain, update, and organize customer records, company documents, and other important information.
• Liaise with customers and provide clear explanations or basic support for their inquiries.
• Coordinate with internal teams to resolve customer issues and follow up on outstanding matters.
• Perform other ad hoc duties as assigned by the manager.

Requirements

• Minimum SPM qualification and above.
• Good communication skills in English and Bahasa Malaysia. Mandarin or other languages are an added advantage.
• Proficient in Microsoft Office, especially Excel and Word.
• Computer literate and comfortable using online systems and software.
• Strong organizational and time management skills.
• Detail-oriented and able to handle multiple tasks at the same time.
• Responsible, proactive, and willing to learn.
• Able to work independently as well as part of a team.
• Previous experience in customer service, administration, sales support, or a related role is an added advantage.
• Must have own transport and be willing to travel when required.

What We Offer

• 5 Working Days, Monday to Friday
• Medical Claim Benefits
• Friendly and supportive working environment
• Training and learning opportunities
• Career development opportunities

Salary: From RM2,500/month