Mas Aero Services Hiring! Full Time Call Center Customer Service Representative (CSR) in Federal Territory, Earn up to MYR 2,300 - Ricebowl

Qualification: Minimum Diploma
Knowledge: Microsoft Office/ Excel
Skills: Communication skills, Handling Complaints

Key Responsibilities:

1) Greet customers and assist with enquiries professionally

2) Explain services, pricing, turnaround time, and schedules

3) Provide good customer service and maintain positive experience

4) Handle customer issues and escalate to supervisor if needed

5) Receive laundry and cleaning items from customers

6) Confirm service details and order information

7) Inspect items (stains, tears, fabric type, defects)

8) Record item conditions in system

9) Count and verify items received

10) Create and update customer orders in system

11) Tag and label all incoming items correctly

12) Ensure correct customer details (name, phone, order no., service type)

13) Prepare and organise laundry for transport to processing facility

14) Hand over outgoing laundry to driver/courier and record transfer

15) Receive completed laundry from facility and check against records

16) Sort and store completed orders in pickup area

17) Update system status as “Ready for Pickup”

18) Verify customer identity before releasing orders

19) Process payments via approved payment methods

20) Release orders and ensure customer confirms items

21) Maintain clean, safe and organised workspace

22) Update system, logs, and complete daily reports

23) Handle calls, WhatsApp and app enquiries professionally

24) Any other duties assigned by the Company from time to time.

Pay: RM2,000.00 - RM2,300.00 per month

Application Question(s):

• What is your expected salary (in RM)?
• How many your notice period?
• Do you have working experience as Call Center Agent?

Work Location: In person