Job Summary
Oversee restaurant operations to deliver efficient service and high customer satisfaction. Lead and develop staff, manage resources, ensure compliance with safety standards, and support sales and inventory management to drive restaurant performance.
Responsibilities
Lead daily restaurant operations to ensure smooth, efficient service delivery and customer satisfaction
Manage and supervise front-of-house and kitchen teams to optimize performance and teamwork
Develop staff schedules, assign duties, and monitor employee performance to maintain operational efficiency
Maintain high standards of food quality, service, cleanliness, and customer experience
Address customer enquiries, feedback, and complaints professionally to uphold service excellence
Monitor daily sales, cash handling, expenses, and operational costs to support financial control
Assist with inventory management by ordering and tracking food and beverage supplies to prevent shortages
Ensure compliance with food safety, hygiene, and workplace safety standards to maintain a safe environment
Coordinate with kitchen staff to ensure timely food preparation and delivery to customers
Train, coach, and motivate staff to uphold service standards and enhance team capabilities
Track staff attendance, punctuality, and overall performance to support workforce management
Support implementation of promotions, sales strategies, and initiatives to boost restaurant revenue
Prepare or assist in preparing daily operational and sales reports for management review
Ensure proper opening and closing of the restaurant following company procedures
Perform additional duties as assigned by management to support restaurant operations