LINK HOTELS INTERNATIONAL PTE. LTD. Hiring! Full Time GUEST SERVICE AGENT in Central Region (Singapore), Earn up to SGD 2,200 - Ricebowl

Guest Check-in & Check-out

·       Welcome guests in a professional and courteous manner.

·       Perform gues check-in and registration procedures.

·       Verify reservations, room allocations, and payment methods.

·       Process guest check-outs and ensure all charges are accurately settled.

·       Issue and control Guest room key cards according to hotel procedures.

Front Office Operations

·       Maintain accurate guest records in the Property Management System (PMS).

·       Update guest profiles, preferences, and reservation details.

·       Handle room assignments and room changes.

·       Monitor room availability and room status.

·       Coordinate guest arrivals, departures, and special requests.

Cashiering & Billing

·       Process payments via cash, credit cards, and other approved payment methods.

·       Maintain and balance cashier floats.

·       Post guest charges accurately into the PMS.

·       Handle billing enquiries and invoice requests.

·       Ensure all financial transactions comply with hotel policies.

Guest Services

·       Respond promptly to guest enquiries, requests, and feedback.

·       Provide information on hotel facilities, services, local attractions, and transportation.

·       Arrange guest services such as wake-up calls, courier services, taxi bookings, and message handling.

·       Assist guests with luggage arrangements through Bellman services where applicable.

Telephone & Communication

·       Answer incoming telephone calls professionally and promptly.

·       Direct calls and messages to the appropriate departments.

·       Handle internal and external guest communications effectively.

Coordination with Departments

·       Liaise closely with Housekeeping regarding room status and guest requests.

·       Coordinate with Maintenance on room defects and maintenance issues.

·       Work with Reservations and Sales teams on guest bookings and special arrangements.

·       Inform relevant departments of VIP arrivals, group arrivals, and special requests.

Guest Complaint Handling

·       Handle guest complaints professionally and efficiently.

·       Escalate unresolved issues to the Duty Manager or Front Office Manager.

·       Follow up to ensure guest satisfaction and service recovery.

Upselling& Revenue Enhancement

·       Promote room upgrades and hotel services.

·       Identify opportunities to maximize room revenue through upselling.

·       Support hotel revenue objectives while enhancing guest experience.

Safety, Security & Compliance

·       Ensure guest confidentiality and data privacy.

·       Follow key control, cash handling, and security procedures.

·       Report suspicious activities, accidents, or incidents immediately.

·       Comply with hotel emergency and safety procedures.

Administrative Duties

·       Complete required reports, logs, and shift handovers.

·       Maintain accurate records and documentation.

·       Support night audit and reporting activities when required.

·       Perform any other duties assigned by Management.