- Singapore
BIOCREATIONS SINGAPORE PTE. LTD. Hiring! Full Time Guest Experience Associate in , Earn up to SGD 3,800 - Ricebowl
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Job Description
Responsibilities
Location:
AUREA, NUS
Employment:
Full-time / Part-time
Reports to:
Restaurant Manager / Operations Manager
The Purpose of the Role
You are not simply taking orders and serving food.
You are the
face of AUREA
— responsible for making every guest feel welcomed, understood and well cared for, while helping the restaurant grow through excellent service and thoughtful recommendations.
We are looking for someone who is
warm, attentive, energetic and willing to learn
.
1. Guest Experience
Welcome and acknowledge every guest promptly and warmly.
Guide guests through the dining experience from arrival to departure.
Understand guest needs and make appropriate recommendations.
Maintain attentive but unobtrusive table service.
Anticipate guest needs rather than waiting to be asked.
Handle guest questions, requests and complaints professionally.
Remember regular guests and their preferences where possible.
Ensure tables, dining areas and service stations are always clean and presentable.
Standard:
Guests should leave thinking:
“They really took care of us.”
2. Food & Beverage Knowledge
The staff member will progressively learn:
Food
AUREA's menu and ingredients
Signature dishes
Allergens and dietary requirements
Basic food-and-wine pairing
How to describe dishes attractively
Wine
Basic wine terminology
Major grape varieties
Old World vs New World
Basic Champagne knowledge
Basic wine service
AUREA's wine list
Recommended pairings
Coffee & Beverages
Espresso basics
Americano
Latte
Flat white
Cappuccino
Other core beverages
Basic coffee bean knowledge
Goal:
Every service staff member should eventually be able to confidently answer:
“What would you recommend?”
3. Sales & Revenue
Service staff are expected to contribute to AUREA's revenue.
They should learn to:
Recommend appropriate starters, mains, desserts and beverages.
Introduce wine naturally rather than aggressively.
Recommend wine by glass where appropriate.
Upsell through
better choices
, not pressure.
Introduce special events, wine talks and promotions.
Encourage repeat visits.
Identify opportunities for group dining, celebrations and private events.
Important principle
We don't want hard selling.
We want:
Good service → trust → recommendation → higher spend → repeat customer.
4. Service Operations
Responsible for:
Table setup and resetting
Taking orders accurately
POS operation
Food running
Beverage service
Clearing tables
Maintaining service equipment
Coordination with kitchen and bar
Opening and closing duties
Stock replenishment
Maintaining hygiene and food-safety standards
5. Teamwork
AUREA should operate as
one team
, not separate departments.
The staff member must:
Communicate clearly with kitchen and bar.
Help colleagues during busy periods.
Never say “that's not my job” when the restaurant needs help.
Communicate problems early.
Support new staff.
Respect colleagues at every level.
6. AUREA Brand Ambassador
Every employee represents the brand.
The successful candidate should demonstrate:
Warmth
Professionalism
Curiosity
Discipline
Confidence
Attention to detail
They should understand that AUREA is trying to become
more than a restaurant
— including food, wine education, experiences and relationships with guests.
7. Performance KPIs
I would keep the KPI system simple.
Guest experience
Guest feedback / complaints
Service Order accuracy & service standards
Sales and Average spend per guest
Wine & beverage know how
Repeat business frequency and Returning customers
Attendance & Punctuality & reliability
Teamwork
Learning and applying new skills
Completion of food, wine & coffee training
Initiative
Ideas that improve revenue/service
Bonus opportunity
Staff who consistently exceed targets can participate in
AUREA's performance/profit-sharing system
, rather than receiving only a fixed salary.
8. Candidate Profile
Minimum requirements
Customer-service experience preferred
Restaurant/hospitality experience preferred
Good communication skills
Basic English
Mandarin speaking is a plus
Positive attitude
Reliable and punctual
Comfortable working evenings/weekends/public holidays
Willing to learn
We value attitude over experience.
9. Ideal Personality
I would specifically look for someone who is:
Warm
— naturally friendly
Observant
— notices what guests need
Curious
— wants to learn wine, coffee and food
Confident
— comfortable speaking to guests
Commercial
— understands that sales matter
Disciplined
— follows standards
Energetic
— can handle busy service
Team-oriented
— helps others
Ambitious
— wants to progress
Career Path
Service Staff → Senior Service Staff → Captain → Supervisor → Assistant Manager → Restaurant Manager
“We are looking for people who don't just want to serve food — we want people who want to learn, grow and create memorable experiences for our guests.”
We are a biotechnology startup offering a Full time positions in various functions With huge Potential for candidate to learn and grow with company expansions.
AUREA, NUS
Employment:
Full-time / Part-time
Reports to:
Restaurant Manager / Operations Manager
The Purpose of the Role
You are not simply taking orders and serving food.
You are the
face of AUREA
— responsible for making every guest feel welcomed, understood and well cared for, while helping the restaurant grow through excellent service and thoughtful recommendations.
We are looking for someone who is
warm, attentive, energetic and willing to learn
.
1. Guest Experience
Welcome and acknowledge every guest promptly and warmly.
Guide guests through the dining experience from arrival to departure.
Understand guest needs and make appropriate recommendations.
Maintain attentive but unobtrusive table service.
Anticipate guest needs rather than waiting to be asked.
Handle guest questions, requests and complaints professionally.
Remember regular guests and their preferences where possible.
Ensure tables, dining areas and service stations are always clean and presentable.
Standard:
Guests should leave thinking:
“They really took care of us.”
2. Food & Beverage Knowledge
The staff member will progressively learn:
Food
AUREA's menu and ingredients
Signature dishes
Allergens and dietary requirements
Basic food-and-wine pairing
How to describe dishes attractively
Wine
Basic wine terminology
Major grape varieties
Old World vs New World
Basic Champagne knowledge
Basic wine service
AUREA's wine list
Recommended pairings
Coffee & Beverages
Espresso basics
Americano
Latte
Flat white
Cappuccino
Other core beverages
Basic coffee bean knowledge
Goal:
Every service staff member should eventually be able to confidently answer:
“What would you recommend?”
3. Sales & Revenue
Service staff are expected to contribute to AUREA's revenue.
They should learn to:
Recommend appropriate starters, mains, desserts and beverages.
Introduce wine naturally rather than aggressively.
Recommend wine by glass where appropriate.
Upsell through
better choices
, not pressure.
Introduce special events, wine talks and promotions.
Encourage repeat visits.
Identify opportunities for group dining, celebrations and private events.
Important principle
We don't want hard selling.
We want:
Good service → trust → recommendation → higher spend → repeat customer.
4. Service Operations
Responsible for:
Table setup and resetting
Taking orders accurately
POS operation
Food running
Beverage service
Clearing tables
Maintaining service equipment
Coordination with kitchen and bar
Opening and closing duties
Stock replenishment
Maintaining hygiene and food-safety standards
5. Teamwork
AUREA should operate as
one team
, not separate departments.
The staff member must:
Communicate clearly with kitchen and bar.
Help colleagues during busy periods.
Never say “that's not my job” when the restaurant needs help.
Communicate problems early.
Support new staff.
Respect colleagues at every level.
6. AUREA Brand Ambassador
Every employee represents the brand.
The successful candidate should demonstrate:
Warmth
Professionalism
Curiosity
Discipline
Confidence
Attention to detail
They should understand that AUREA is trying to become
more than a restaurant
— including food, wine education, experiences and relationships with guests.
7. Performance KPIs
I would keep the KPI system simple.
Guest experience
Guest feedback / complaints
Service Order accuracy & service standards
Sales and Average spend per guest
Wine & beverage know how
Repeat business frequency and Returning customers
Attendance & Punctuality & reliability
Teamwork
Learning and applying new skills
Completion of food, wine & coffee training
Initiative
Ideas that improve revenue/service
Bonus opportunity
Staff who consistently exceed targets can participate in
AUREA's performance/profit-sharing system
, rather than receiving only a fixed salary.
8. Candidate Profile
Minimum requirements
Customer-service experience preferred
Restaurant/hospitality experience preferred
Good communication skills
Basic English
Mandarin speaking is a plus
Positive attitude
Reliable and punctual
Comfortable working evenings/weekends/public holidays
Willing to learn
We value attitude over experience.
9. Ideal Personality
I would specifically look for someone who is:
Warm
— naturally friendly
Observant
— notices what guests need
Curious
— wants to learn wine, coffee and food
Confident
— comfortable speaking to guests
Commercial
— understands that sales matter
Disciplined
— follows standards
Energetic
— can handle busy service
Team-oriented
— helps others
Ambitious
— wants to progress
Career Path
Service Staff → Senior Service Staff → Captain → Supervisor → Assistant Manager → Restaurant Manager
“We are looking for people who don't just want to serve food — we want people who want to learn, grow and create memorable experiences for our guests.”
We are a biotechnology startup offering a Full time positions in various functions With huge Potential for candidate to learn and grow with company expansions.
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