- Airport Boulevard Changi Southeast (Singapore) Singapore
Dnata Singapore Pte. Ltd. Hiring! Full Time Customer Service Assistant in Southeast (Singapore) - Ricebowl
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Job Description
Responsibilities
Summary
The Customer Service Assistant delivers excellent passenger service by supporting check-in, boarding, and travel documentation processes. The role ensures compliance with safety and security standards, assists passengers with special needs, and handles customer inquiries and operational disruptions in a professional manner.
Key Responsibilities
Provide excellent customer service at check-in counters and boarding gates.
Verify passenger identities, travel documents, passports, and visas.
Assist passengers with special needs and travel requirements.
Handle customer inquiries, flight disruptions, and automated check-in issues.
Process passenger documentation accurately and efficiently.
Adhere to safety and security procedures, reporting any incidents or breaches.
Act as a professional ambassador of the organization and maintain service excellence.
Requirements
Minimum GCE N-Level qualification or equivalent.
Customer service experience preferred.
Strong communication and interpersonal skills.
Ability to work shifts, including weekends and public holidays.
Physically fit to handle operational demands, including baggage handling assistance when required.
Customer-focused, adaptable, and able to work in a fast-paced environment.
The Customer Service Assistant delivers excellent passenger service by supporting check-in, boarding, and travel documentation processes. The role ensures compliance with safety and security standards, assists passengers with special needs, and handles customer inquiries and operational disruptions in a professional manner.
Key Responsibilities
Provide excellent customer service at check-in counters and boarding gates.
Verify passenger identities, travel documents, passports, and visas.
Assist passengers with special needs and travel requirements.
Handle customer inquiries, flight disruptions, and automated check-in issues.
Process passenger documentation accurately and efficiently.
Adhere to safety and security procedures, reporting any incidents or breaches.
Act as a professional ambassador of the organization and maintain service excellence.
Requirements
Minimum GCE N-Level qualification or equivalent.
Customer service experience preferred.
Strong communication and interpersonal skills.
Ability to work shifts, including weekends and public holidays.
Physically fit to handle operational demands, including baggage handling assistance when required.
Customer-focused, adaptable, and able to work in a fast-paced environment.
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