- Outram Central Region (Singapore) Singapore
The Fullerton Hotel Singapore Hiring! Full Time F-B Guest Relations Officer in Central Region (Singapore), Earn up to SGD 2,400 - Ricebowl
F-B Guest Relations Officer
The Fullerton Hotel Singapore
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Job Description
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
Provide the perfect first impression with a smile and welcome
Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
To ensure that guest on every table receives attention and service.
To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
To collate guests’ feedback and maintain and update the guest history system.
To prepare a monthly report of guest comments, guest list and report that assist business decision.
Have a full understanding of Operating Procedures and their role within these standards
Confidently take an order asking all relevant questions linked to sequence of service
Ensure problems are dealt with immediately and proactively with the support of AGRM
Requirements:
NTC Certification; or six months related experience and/or training; or equivalent combination of education and experience.
Hands on experience in cashier duties
Excellent people skills
Gazetted as Singapore’s 71st National Monument, The Fullerton Hotel Singapore was once home to the General Post Office, The Singapore Club and the Chamber of Commerce. The 400-room luxury hotel is dynamically located in the heart of the financial and arts districts, and carefully designed to provide both business and leisure travellers with a sanctuary of serenity and comfort in which to retreat and rejuvenate.
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include the following. Other duties may be assigned.
Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
Provide the perfect first impression with a smile and welcome
Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
To ensure that guest on every table receives attention and service.
To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
To collate guests’ feedback and maintain and update the guest history system.
To prepare a monthly report of guest comments, guest list and report that assist business decision.
Have a full understanding of Operating Procedures and their role within these standards
Confidently take an order asking all relevant questions linked to sequence of service
Ensure problems are dealt with immediately and proactively with the support of AGRM
Requirements:
NTC Certification; or six months related experience and/or training; or equivalent combination of education and experience.
Hands on experience in cashier duties
Excellent people skills
Gazetted as Singapore’s 71st National Monument, The Fullerton Hotel Singapore was once home to the General Post Office, The Singapore Club and the Chamber of Commerce. The 400-room luxury hotel is dynamically located in the heart of the financial and arts districts, and carefully designed to provide both business and leisure travellers with a sanctuary of serenity and comfort in which to retreat and rejuvenate.
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