- Singapore West Region (Singapore) Singapore
RMA CONTRACTS PTE. LTD. Hiring! Full Time End user IT Support Officer (Govt Sector - West) in West Region (Singapore), Earn up to SGD 3,200 - Ricebowl
End user IT Support Officer (Govt Sector - West)
RMA CONTRACTS PTE. LTD.
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Job Description
Responsibilities
Job Description:
Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
Manage processes and data to meet the quality service and customer satisfaction standards.
Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.
Skills & experience needed:
Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous
Other Information:
Location: Central & West (Has to be comfortable working at 3 different locations)
Salary: $2,500 - $3,200
Performance Bonus
18 Days Annual Leave
Duration: Contract ended Jan 2029
Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
Manage processes and data to meet the quality service and customer satisfaction standards.
Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.
Skills & experience needed:
Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous
Other Information:
Location: Central & West (Has to be comfortable working at 3 different locations)
Salary: $2,500 - $3,200
Performance Bonus
18 Days Annual Leave
Duration: Contract ended Jan 2029
Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
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