Rentwise Hiring! Full Time IT Technician in Selangor - Ricebowl

Position Overview

• To be accountable for the timely order processing and equipment audit within the agreed SLA levels.
• To ensure equipment prepared meets the required grade and quality standards before sending out to clients.
• To ensure follow the SOP for Orders & Audit process.

Key Responsibilities /Accountabilities:

Order Process:

• Assemble, install and configure desktops, monitors, notebooks as required by the customer.
• Prepare other non PC IT hardware as required by the business.
• Ensure all equipment prepared adheres to the SOP and standard guidelines given.
• Ensure all equipment prepared meets or exceeds the quality standard required.
• Ensure all equipment and parts prepared are tested and in complete working condition and clean/dust free.
• Checks and verifies that all orders prepare matches the required specification as per the order sheet.
• Ensures all the appropriate documentation is raised for every order (i.e. parts and equipment request form).
• Ensures all the necessary information is keyed in to the ERP system for every order.
• Ensure all equipment and parts prepared are tested and in complete working condition and clean/dust free
• Checks and verifies that all orders prepare matches the required specification as per the order sheet
• Ensures all the appropriate documentation is raised for every order (i.e. parts and equipment request form)
• Ensures all the necessary information is keyed in to the ERP system for every order
• Storing of all equipment should be with necessary protective sheets and stored properly while working on

Audit Process:

• To inspect all equipment received either through end of lease or new shipment.
• Checks for physical impairment and technical issues and records findings into the ERP systems and necessary reports.
• Grade all equipment according to the grading standard
• Ensures all equipment that are audited goes through rigorous system testing and results are documented.
• As required, dis-assemble parts and return to the warehouse as per the SOP
• Update the condition (physical and technical) and grade of all audited equipment into the ERP system.
• Storing of all equipment should be with necessary protective sheets and stored properly while working on.

Qualifications

• Certificate / Diploma / Support / PC Maintenance Studies / Computer Science.

Experience

• Minimum of 2 years’ experience in Desktop support & maintenance, end user support, IT hardware assembly and repair or similar position.

Job Types: Full-time, Contract

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Please state your current monthly salary and expected monthly salary:

Current Salary: RM
Expected Salary: RM

Work Location: In person