Company Overview
Greensafe International Pte Ltd provides consulting, training, auditing, and outsourcing services focused on Workplace Safety & Health, Environmental, and Quality solutions across diverse industries and workplaces.
Job Summary
The Operations & Contract Manager will oversee large-scale manpower and service operations across multiple sites, ensuring effective service delivery, operational efficiency, and compliance with contractual requirements.
Responsibilities
Manage large-scale manpower and service operations across multiple locations
to ensure seamless service delivery
Plan, coordinate, and supervise a sizeable team of operational personnel to meet service standards
Oversee customer-facing and service-counter operations to maintain consistent service quality
Manage contracts across multiple sites with varying schedules and service requirements to ensure compliance
Monitor operational KPIs, service quality, and customer satisfaction
to drive performance improvements
Manage manpower deployment, scheduling, replacements, and contingency arrangements to maintain operational continuity
Liaise directly with clients and relevant Authorities on operational, service, and contractual matters to ensure alignment and compliance
Ensure adherence to contractual obligations, operational procedures, and service standards through regular oversight
Conduct quality assurance reviews, audits, and performance assessments to identify and address operational gaps
Identify operational gaps and implement corrective and preventive actions to enhance service delivery
Coordinate staff training, development, and competency requirements to build team capability
Prepare operational reports and provide regular updates on service performance and contractual matters to stakeholders
Drive continuous improvement initiatives to enhance operational efficiency and service quality
Preferred competencies and qualifications
Experience managing multi-site operations and customer-facing services would be advantageous
GREENSAFE INTERNATIONAL PTE. LTD.
Greensafe International Pte Ltd is a Consulting, Training, Auditing & Outsourcing organization dedicated to provide Workplace Safety & Health, Environmental and Quality services to various industries & workplaces.