Cosmo Hotel Kuala Lumpur Hiring! Full Time Duty Manager in Federal Territory, Earn up to MYR 3,001 - Ricebowl

RESPONSIBILITIES:

To ensure front office team deliver the hotel standard and provide exceptional guest service at all times.

• Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs all tasks assigned
• Ensuring hotel guest are registered in accordance with front office policies and procedures.
• To ensure front office team are aware of current promotions, policies and other important information.
• Responsible to checking billing instructions, permanent folios and monitor guest credit.
• Support and assist front office team at front desk during peak periods.
• Check on registration cards of arriving guests and ensures all information should be filled in the system.
• Assist in handling room lock problems.
• Prepared and checks for VIP arrival.
• Handling guest complaints and other related problem and records on the logbook.
• Answer guest inquires, handle complaints and attend to the need of the guest.
• Must be able to work shift, on weekend , on PH

KEY COMPETENCIES:

• A passion for delivering exceptional levels of guest service.
• Good administration skill and team spirit.

Job Type: Full-time

Pay: RM3,000.00 - RM3,001.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided

Work Location: In person