- Mont Kiara Federal Territory Malaysia

Working Location
Job Description
Responsibilities
MANAGER – CUSTOMER SERVICES
Vacant Possession & Defect Management
Contract Period: October 2026 – April 2027
Working Days: Monday – Saturday
Working Hours: 9:00 AM – 5:00 PM
Work Location: Near Mont Kiara, Kuala Lumpur
JOB SCOPE – VACANT POSSESSION & DEFECT MANAGEMENT
* Manage and supervise the VP and Defect team
* Manage a small team of 4–5 Defect Officers
* Arrange and delegate tasks to ensure smooth progress of VP activities
* Handle customer enquiries and defect submissions
* Coordinate with technical departments to obtain necessary advice before responding to customer queries
* Monitor and follow up on reported defects and rectification works
* Liaise with contractors and relevant parties on defect rectification
* Conduct/oversee unit inspections and handover activities
* Update VP and defect status records and prepare reports
* Ensure a positive and professional customer experience
* Assist with any ad-hoc tasks related to VP and defect management
REQUIREMENTS
* Good communication and public relations skills
* Strong teamwork and team leadership skills
* Responsible and able to manage a team effectively
* Able to handle ad-hoc circumstances while maintaining customer satisfaction
* Experience in property vacant possession, customer service or defect management is an advantage
Interested candidates, please email your CV together with a recent photo to:
*************
Training and briefing will be provided.
Pay: RM5,000.00 - RM6,000.00 per month
Work Location: In person
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