SATAIR PTE. LTD. Hiring! Full Time Order Fulfillment Specialist in East Region (Singapore), Earn up to SGD 5,200 - Ricebowl

Job Objectives:

Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders.

• Ensure on-time parts availability
• Ensure a high level of customer satisfaction
• Execute all aspects of IMS order handling with energy and enthusiasm

Job Responsibilities:

• Provide high quality customer service towards IMS customers
• Understand customer requirements and transform into fulfilment actions
• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
• Seek alternative and innovative solutions to ensure on-time delivery of customer orders
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts
• Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
• Hand over relevant tasks and related information to the 24/7 backup organisation.
• Other duties reasonably determined from time to time by the Company
• Provide timely, high quality responses to customer and internal requests
• Monitor key performance indicators (KPIs) related to material order activity
• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
• Participate actively as part of the IMS local team to fulfil overall targets
• Work together with the Planning Specialists to support high quality data is injected into the material planning process

Job Requirements:

• Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience
• Minimum 3 years working experience
• Understanding aviation business specifically in the area of spares supply chain management
• Technical and process oriented background with the ability to understand and interpret technical documentation
• Ability to understand your customer to develop and propose creative solutions
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
• Strong knowledge of data analysing applications such as databases and Microsoft Excel
• Working knowledge of SAP R/3 would be advantageous

At Satair, we soar above the rest as a truly global leader in the aviation industry, dedicated to revolutionizing the way aftermarket solutions are delivered.

As a subsidiary of Airbus, our wingspan extends across the globe, connecting OEMs and customers with an unparalleled range of genuine OEM parts and innovative multi-fleet services. We're not just a distributor; we're the heartbeat of material management, ensuring seamless access to Airbus Material Support and serving as the exclusive authorized distributor for an extensive array of Proprietary Products and Services, in collaboration with our trading partner, Airbus SAS.

What truly sets us apart is our unwavering Can-Do Attitude. It's the beating heart of our company, driving us to embrace challenges with passion and persistence. We thrive on initiative, constantly seeking ways to elevate our business and exceed expectations.

From aircraft hangars to the skies, Satair is committed to delivering excellence in every endeavor.

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