HIGHTELL MOBILE DISTRIBUTION SDN BHD Hiring! Full Time Branch Manager F-B in Johor, Earn up to MYR 5,500 - Ricebowl

Key Responsibilities

1. Store Operations & Shift Management

• Oversee daily opening, operational, and closing Standard Operating Procedures (SOPs).
• Ensure strict adherence to beverage recipes, proportion accuracy, preparation speed, and visual presentation standards.
• Maintain high standards of store cleanliness, equipment hygiene, and overall store appearance.

2. Team Leadership & Staff Management

• Plan and manage weekly staff rosters and labor hours to optimize productivity and control labor costs.
• Conduct onboarding, SOP training, and product quality assessments for new and existing staff.
• Foster a positive team culture, resolve internal conflicts, and manage employee retention.

3. Food Safety & Quality Assurance

• Enforce strict shelf-life and freshness monitoring for fruits, tea bases, toppings, and dairy products following the FIFO (First-In, First-Out) principle.
• Ensure full compliance with local health regulations, food hygiene standards, and company food safety policies.

4. Inventory & Cost Control

• Handle daily/weekly stock ordering, inventory audits, and receiving inspection for raw materials and packaging supplies.
• Monitor stock variances and waste logs to keep operational wastage within targeted limits.
• Oversee routine maintenance and quick reporting of equipment issues (e.g., sealing machines, ice makers, POS systems).

5. Sales Targets & Local Marketing Execution

• Drive store sales performance to meet monthly and quarterly turnover and profitability targets.
• Execute marketing promotions, campaign rollouts, and food delivery platform initiatives (e.g., GrabFood, Foodpanda).
• Monitor local competitor activities and customer preferences to suggest sales improvement strategies.

6. Customer Service & Incident Handling

• Maintain high customer satisfaction ratings across in-store and online delivery channels.
• Handle customer inquiries and resolve complaints (e.g., product defects, wait times) promptly and professionally.

Pay: RM2,500.00 - RM5,500.00 per month

Benefits:

• Cell phone reimbursement
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• When is your earliest available start date?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• food & beverage (F&B) quick-service restaurant : 2 years (Preferred)

Work Location: In person