Aura Regenerative Wellness Clinic Hiring! Full Time Front Desk Staff in Federal Territory - Ricebowl

Company Description Aura Regenerative Wellness Clinic is a premier aesthetic and regenerative medicine clinic dedicated to helping individuals look, feel, and age gracefully. The clinic combines advanced medical expertise, state-of-the-art technology, and personalized care to deliver safe, effective, and natural results. Aura Regen emphasizes a holistic approach to beauty and wellness, focusing on both appearance and overall confidence and vitality. Team members work in an environment that values professionalism, patient-centered care, and continuous improvement in service quality.
Role Description This is a full-time, on-site Front Desk Staff role based in WP, Kuala Lumpur. The Front Desk Staff is responsible for greeting clients, managing check-in and check-out processes, and ensuring a welcoming and professional reception experience. Daily tasks include answering phone calls, managing appointment bookings, coordinating schedules, and responding to client inquiries in a timely and courteous manner. The role also involves handling basic administrative duties such as maintaining client records, processing payments, updating systems, and supporting the clinical team with front-office operations. The Front Desk Staff contributes to a smooth clinic workflow and a positive client experience at all times.
Qualifications

• Strong Customer Service and Communication skills, with the ability to interact courteously and professionally with clients and colleagues.
• Proficient Phone Etiquette and Receptionist Duties, including managing calls, appointments, and front desk operations.
• Good Computer Literacy, including use of scheduling software, email, and basic office applications.
• Attention to detail, time management, and organizational skills to handle multiple tasks efficiently.
• Ability to maintain confidentiality and work with sensitive client information in a professional manner.
• Experience in a clinic, spa, or hospitality setting is an advantage.
• Comfortable working on-site in WP, Kuala Lumpur, with flexibility for clinic operating hours.
• Diploma or equivalent education preferred; training in administration, hospitality, or healthcare support is beneficial.