Holiday Inn Melaka Hiring! Full Time Reservations Agent in Melaka - Ricebowl

What’s the job?

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

Your day-to-day

• Promote and sell the hotel's products and services using up-selling and suggestive selling techniques
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same
• Record special billing arrangements for groups and conventions
• Liaise with Sales & Marketing and Finance for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc)
• Prepare reservation sales reports

Requirements

• Preferably with at least one year's experience in hotel Front Office or Reservations
• Able to speak and write in English
• Able to work shifts, week-ends and on Public Holidays
• Open to Malaysians only
• Applications must include updated resume with recent photo and details of expected salary.

Job Type: Full-time

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person