Jinda Electronic (M) Sdn. Bhd Hiring! Full Time Customer Service Executive (NO EXPERIENCES NEEDED) in Selangor - Ricebowl

We are looking for a proactive and customer-oriented E-Commerce Customer Service Executive to join our team.

You will be responsible for managing customer enquiries, supporting online orders and ensuring a smooth shopping experience across TikTok Shop and other e-commerce channels.

• Manage daily customer enquiries through TikTok Shop, online chat, social media, email and other communication channels.

• Assist customers with product enquiries, order placement, payment issues and delivery-related matters.

• Monitor orders and provide customers with updates on shipping and delivery status.

• Handle return, refund and exchange requests according to company policies.

• Respond to customer complaints professionally and work towards practical solutions.

• Follow up on unresolved cases to ensure issues are properly closed.

• Coordinate with warehouse, logistics and internal teams to resolve order or product-related issues.

• Maintain accurate customer service records and ensure important cases are properly documented.

• Identify recurring customer issues and provide feedback to the management team.

• Stay updated on product information, promotions, campaigns and company policies.

• Support the team in achieving key customer service targets such as response time, resolution rate and customer satisfaction.

• Good command of Bahasa Malaysia and English, both spoken and written.

• Strong communication and interpersonal skills.

• Able to handle customer complaints calmly and professionally.

• Good problem-solving skills with a strong sense of responsibility.

• Able to multitask and work effectively in a fast-paced environment.

• Customer-focused, positive and willing to learn.

• Comfortable working with online platforms and digital communication tools.

Candidates with experience in any of the following will have an advantage:

• TikTok Shop Seller Center

• Shopee / Lazada Seller Centre

• Shopify

• WooCommerce

• Magento

• Order management and fulfilment systems

• Customer service or e-commerce reporting

• Basic Excel / Google Sheets and data analysis