- Kangar Perlis Malaysia
TP Hiring! Full Time Airlines Support - BM - English (B2B-B2C) in Perlis - Ricebowl
Working Location
Job Description
Responsibilities
About the Company
As a Customer Support Specialist, I act as an extension of the brand, delivering professional and reliable support to customers. You need to take ownership of customer needs while collaborating with the team to ensure the highest level of service.
About the Role
As a Customer Support Specialist, You need to focus on delivering excellent customer experiences while representing the brand’s values and culture.
Responsibilities
- Providing timely support via calls, email, and other channels
- Handling customer concerns with empathy and professionalism
- Assisting with bookings, ticket changes, refunds, and inquiries (B2C & B2B)
- Safeguarding customer data and payment information
- Proactively resolving issues to maintain brand loyalty
- Escalating priority concerns through proper channels
- Collaborating with teams to improve service quality
- Continuously upskilling to enhance performance
- Meeting KPIs and adhering to company policies
Proud to contribute to customer satisfaction and business success through quality service and continuous improvement.
Qualifications
Salary range: RM 3000 - 3500
Location: TP Office Menara Livingston, Georgetown Penang Malaysia
#CustomerSupport #CustomerExperience #CustomerService #ProfessionalGrowth #Teamwork #ServiceExcellence
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