Asal Integrative Healthcare Hiring! Full Time Front Desk Executive in Selangor, Earn up to MYR 3,500 - Ricebowl

Join Asal Integrative Healthcare and grow with us!

We are looking for a warm, responsible and organized Front Desk Executive who genuinely enjoys welcoming and assisting people.

This role is not only about answering calls and scheduling appointments. We are looking for someone who can learn our clinic workflow thoroughly, handle administrative and documentation work independently, and eventually take on the responsibility of guiding and training future front desk team members.

If you are someone who naturally makes people feel welcomed, enjoys keeping things organized, and takes pride in doing things properly, we would love to hear from you.

What We’re Looking For

• Malaysian Citizens or Permanent Residents only
• Fresh graduates are welcome to apply — full training will be provided
• Previous experience in a clinic, healthcare setting, hotel or customer-facing role is an advantage
• Naturally warm and welcoming personality — able to make patients and visitors feel comfortable from the moment they arrive
• Strong communication and interpersonal skills
• Caring, patient and professional when dealing with patients from different backgrounds
• Good administrative and paperwork skills, with the ability to complete and maintain documentation accurately
• Able to learn and follow SOPs carefully and consistently
• Able to understand and eventually help document front desk procedures/SOPs
• Organised, responsible and detail-oriented
• Able to work independently while maintaining good teamwork
• Willing to take initiative and solve day-to-day operational issues
• Comfortable using clinic/medical office software, EHR systems and basic office tools
• Able to maintain patient confidentiality and uphold professional and ethical standards
• Willing and capable of training or guiding other front desk team members in the future
• Proficiency in Mandarin is an advantage

Key Responsibilities

• Welcome patients and visitors with warmth, professionalism and genuine care
• Provide a positive and comfortable first impression of the clinic
• Manage appointment scheduling, patient registration, records, billing and payment-related matters
• Handle incoming calls, messages and enquiries and direct them appropriately
• Assist patients with general enquiries and clinic procedures
• Maintain accurate patient and administrative records
• Handle front desk paperwork and documentation
• Follow established front desk SOPs and clinic workflows consistently
• Keep the reception and waiting area neat, organised and presentable
• Coordinate with doctors, nurses, treatment coordinators and other team members to ensure smooth patient flow
• Support daily administrative tasks and overall clinic operations
• Learn the clinic's front desk workflow thoroughly and take responsibility for maintaining and improving relevant SOP documentation
• As experience develops, assist in onboarding and training new front desk team members

Added Values — With Tangible Rewards

We value team members who contribute beyond their basic job responsibilities.

Additional recognition and rewards may be given to team members who:

• Communicate well with people of different backgrounds
• Consistently provide caring and patient-centred service
• Show initiative and take ownership of their responsibilities
• Help improve clinic workflows, documentation or SOPs
• Take the initiative to support and train other team members
• Demonstrate strong teamwork and reliability

Extra contributions may lead to monetary incentives and additional staff rewards.

Benefits

• Annual Leave
• Medical & Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Travel Claims
• Education Funds
• Special Mental Health Leave

Employment Details

Position: Front Desk Executive
Employment Type: Full-Time
Work Arrangement: On-Site
Salary: RM2,500 – RM3,500 per month
Languages: English; Mandarin is an advantage
Experience: Fresh graduates / candidates with no prior clinic experience are welcome to apply

Location

Current Location: Mutiara Damansara, Petaling Jaya

Planned Relocation: Section 13, Petaling Jaya

Our clinic is expected to relocate to Section 13, Petaling Jaya by January/February 2027.

Applicants must therefore be able to commute to our current Mutiara Damansara location and relocate/commute to Section 13, Petaling Jaya once the clinic moves.

Why Join Us?

Join us if you are looking for career advancement across our holding company and healthcare subsidiaries, professional development, and personal growth.

We believe a strong front desk team is an important part of creating a positive patient experience — and we want our team members to grow beyond simply performing daily tasks into people who can take ownership, improve systems and develop others.

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person