- Ang Mo Kio North-east Region (Singapore) Singapore
MBM Wheelpower Pte Ltd Hiring! Full Time Customer Relations Officer in North-east Region (Singapore), Earn up to SGD 3,200 - Ricebowl
Customer Relations Officer
MBM Wheelpower Pte Ltd
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Job Description
Responsibilities
Company Overview
MBM WHEELPOWER PTE. LTD.
Job Summary
Deliver exceptional customer service while managing customer feedback, appointments, and cashiering duties. Support marketing efforts and contribute to process improvements to enhance customer retention and business growth.
Responsibilities
Deliver efficient, effective, and high-quality customer service to create memorable experiences
Handle customer feedback, complaints, and inquiries via phone or walk-in professionally and promptly
Maintain clear and consistent communication to support customer retention
Generate reports to identify service improvement opportunities and recommend process enhancements
Perform cashiering duties accurately and securely
Manage and update service and repair appointments to ensure timely customer service
Inform customers about promotions and conduct follow-up calls to remind them of vehicle inspection schedules
Conduct customer surveys to gather feedback and insights
Promote and upsell relevant products and services to customers when appropriate
Proactively suggest process improvements, marketing ideas, and strategies to support customer retention and business growth
Collaborate with the marketing team on campaigns, including participating in photos, videos, and social media content as needed
Perform other ad hoc duties as assigned by the manager
MBM WHEELPOWER PTE. LTD.
MBM WHEELPOWER PTE. LTD.
Job Summary
Deliver exceptional customer service while managing customer feedback, appointments, and cashiering duties. Support marketing efforts and contribute to process improvements to enhance customer retention and business growth.
Responsibilities
Deliver efficient, effective, and high-quality customer service to create memorable experiences
Handle customer feedback, complaints, and inquiries via phone or walk-in professionally and promptly
Maintain clear and consistent communication to support customer retention
Generate reports to identify service improvement opportunities and recommend process enhancements
Perform cashiering duties accurately and securely
Manage and update service and repair appointments to ensure timely customer service
Inform customers about promotions and conduct follow-up calls to remind them of vehicle inspection schedules
Conduct customer surveys to gather feedback and insights
Promote and upsell relevant products and services to customers when appropriate
Proactively suggest process improvements, marketing ideas, and strategies to support customer retention and business growth
Collaborate with the marketing team on campaigns, including participating in photos, videos, and social media content as needed
Perform other ad hoc duties as assigned by the manager
MBM WHEELPOWER PTE. LTD.
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