Ansa Hotel KL Hiring! Full Time ASSISTANT FRONT OFFICE MANAGER in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Duties & Responsibilities

• Supervise and lead Front Office team members to ensure smooth and efficient operations.
• Ensure excellent guest service and handle guest enquiries, requests, and complaints professionally.
• Monitor check-in and check-out procedures and ensure compliance with hotel standards.
• Assist in managing room allocations, reservations, and front desk operations.
• Conduct daily briefings and ensure effective communication within the department.
• Monitor staff performance, attendance, grooming, and adherence to hotel policies.
• Train, coach, and develop Front Office team members to improve service standards.
• Coordinate with other departments to ensure smooth hotel operations and guest satisfaction.
• Handle and resolve operational issues and guest complaints in a timely and professional manner.
• Assist with preparing departmental reports and monitoring daily Front Office activities.
• Ensure proper cash handling, billing, and payment procedures are followed.

Pay: From RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person