Shangri-La’s Rasa Sentosa, Singapore
Job Summary
As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience.
As a
Duty Manager (Hotel)
, we rely on you to:
Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
Drive enhancements in guest experience by monitoring arrivals, departures, andservice quality throughout their stay
Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
Communicate effectively with colleagues to ensure consistent awareness of hotelofferings and operational updates
Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations
We are looking for someone who:
Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment.
Experience using OPMS and related hotel front office systems to manage guest services and operations.
Educational background related to hotel management is preferred
Experience in managing emergency response and crisis management situations
We Offer
5-day work week
Learning and Development opportunities for career development
Medical and insurance coverage
Special employee discount within Shangri-La Group
Duty Meals and shuttle bus provided
If you are the right person, what are you waiting for? Click the apply button now!
Shangri-La Rasa Sentosa, Singapore
At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Just 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the country’s only beachfront resort, offering 454 guest rooms and suites, each with a private balcony or terrace boasting views of the sea or lush greenery. The resort delivers exceptional service, creating the ideal island retreat for guests to unwind and enjoy a range of experiences, including sea sports on the private beach, fun-filled activities for all ages, indulgent spa treatments, and delightful beachside dining.