Capital Intertrade Hiring! Full Time Customer Relationship Management Executive in Federal Territory - Ricebowl

Company Description PNE Capital Sdn Bhd is a Malaysia-based company operating XPENG 3S Dealership at The Arch Galleries located inTun Razak. Team members work in a fast-paced environment focused on service quality, operational efficiency, and safety. The company values professionalism, customer satisfaction, and continuous improvement in its services. Joining PNE Capital Sdn Bhd offers exposure to the broader Automotive industry and opportunities to grow within a dynamic business setting.
Role Description This is a full-time, on-site role for a Customer Relationship Management Executive based in Kuala Lumpur. The role involves managing and nurturing relationships with existing and prospective customers, ensuring a positive and consistent customer experience. Daily tasks include responding to customer inquiries, resolving issues, coordinating with operations and sales teams, and tracking service performance. The executive will monitor customer retention metrics, identify opportunities for upselling or cross-selling, and support the development of customer-focused initiatives. The role also includes maintaining accurate customer records, preparing reports on customer feedback and trends, and contributing to continuous improvement efforts in service delivery.
Qualifications

• Candidates should possess strong analytical skills to interpret data, identify trends, and support decision-making.
• Candidates should possess skills in customer retention and customer experience to maintain long-term relationships and improve satisfaction.
• Candidates should possess excellent communication skills to interact clearly and professionally with customers and internal teams.
• Candidates should possess sales-related skills to support upselling, cross-selling, and negotiation when appropriate.
• Relevant experience in customer service, account management, or CRM, preferably within transportation or logistics, is beneficial.
• Ability to work collaboratively, manage multiple priorities, and stay organized in a fast-paced environment.
• Proficiency with CRM software, MS Office applications, and basic reporting tools is an advantage.
• A diploma or degree in business, marketing, logistics, or a related field is preferred.