EMP GoWIN Global Hiring! Full Time Field Services Dispatch Technician - IT SUPPORT (ONSITE SINGAPORE) in - Ricebowl

Job Title

Field Services Dispatch Technician

Location

Singapore

Experience

6–8+ Years of Overall Experience

Job Type

Long-Term Contract

Industry

Information Technology / IT Services

Job Function

Field IT Support / Desktop Support / IT Operations

Salary / Rate

Competitive Market Rate

Job Brief

We are looking for an experienced and customer-focused Field Services Dispatch Technician to provide high-quality onsite IT support.

In this role, you will respond to dispatched incidents and service requests. You will troubleshoot hardware, software, and connectivity issues and help users get back to work quickly.

You will also support device deployment, upgrades, replacements, and IMAC activities. This role requires strong technical skills, good communication, and a high level of ownership.

If you enjoy solving technical problems and helping people, this is a great opportunity to build your career in IT support.

Responsibilities

• Respond to onsite IT incidents and service requests within agreed SLA timelines.
• Provide advanced onsite support for end users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Handle endpoint issues with a high level of ownership.
• Support device deployment and installation.
• Manage device replacements and upgrades.
• Perform break-fix activities.
• Support IMAC services – Install, Move, Add, and Change.
• Ensure minimal disruption to users during IT changes and deployments.
• Act as a senior field support resource.
• Support and guide junior technicians during issue resolution.
• Perform initial Root Cause Analysis (RCA) for recurring or complex issues.
• Document troubleshooting steps and findings clearly.
• Escalate unresolved issues to the correct L2/L3 teams.
• Work with vendors to resolve complex technical issues.
• Keep support tickets updated with clear and accurate information.
• Follow ITSM processes and service standards.
• Follow IT security policies and operational procedures.
• Support IT asset management activities.
• Provide clear updates and professional support to users.
• Deliver a positive and high-quality user experience.

Qualifications

• 6–8+ years of overall work experience.
• Strong experience in onsite IT support, desktop support, or field services.
• Experience handling dispatched IT incidents and service requests.
• Hands-on experience troubleshooting hardware and software issues.
• Good knowledge of endpoint and connectivity troubleshooting.
• Experience with device deployment, replacement, and upgrade activities.
• Hands-on experience with break-fix support.
• Experience supporting IMAC services.
• Understanding of ITSM processes and ticket management.
• Experience working with L2/L3 support teams and vendors.
• Knowledge of Root Cause Analysis and issue documentation.
• Understanding of IT asset management and security policies.
• Good English communication and customer service skills.
• Ability to work independently and take ownership of issues.

Why Join Us?

• Work in a professional and technology-driven environment.
• Take ownership of important onsite IT support activities.
• Work with experienced IT support and technical teams.
• Gain exposure to a wide range of IT hardware, software, and endpoint technologies.
• Build strong skills in troubleshooting, IT operations, and field support.
• Get the opportunity to mentor and support junior technicians.
• Make a direct impact by helping users stay productive every day.
• Be part of a long-term opportunity in Singapore.

Application Instructions

If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at ************* or by applying directly through this platform.

Note: While we appreciate every application, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard!