Aquila Talent Hiring! Full Time Customer Service Officer (Order Management) in - Ricebowl

Customer Service Officer (Order Management)

Singapore

Immediate joiners are highly preferred.

Join a leading Marine & Shipping company and play a key role in managing the complete Order-to-Delivery (OTD) process for customers in Singapore. You'll work closely with Sales, Supply Chain, Logistics, and customers to ensure seamless order fulfillment while delivering exceptional customer service.

Key Responsibilities

• Manage the end-to-end Order-to-Delivery (OTD) process, from order receipt through successful delivery.
• Process customer orders and monitor order status to ensure timely and accurate fulfillment.
• Coordinate with customers, Sales, Global Supply Chain, and Logistics teams to resolve order, delivery, and supply-related issues.
• Respond to customer enquiries regarding product availability, pricing, lead times, delivery schedules, surcharges, and order status.
• Support the Sales team by executing approved pricing, supply arrangements, and payment terms for assigned accounts.
• Prepare delivery documentation to support invoicing and follow up on outstanding payments.
• Build strong customer relationships through proactive communication and timely issue resolution.
• Ensure compliance with company policies, quality standards, and operational procedures.

Requirements

• Minimum 3–5 years of hands-on Order Management / Order-to-Delivery (OTD) experience in a B2B environment.
• Must have experience in the Oil & Gas, Marine, Shipping, Logistics, or Freight Forwarding industry.
• Proven experience coordinating with customers, Sales, Supply Chain, and Logistics teams throughout the order lifecycle.
• Strong communication, stakeholder management, and problem-solving skills.
• Proficient in Microsoft Excel and other MS Office applications.
• Fluent in English (written and spoken).
• Diploma or Degree holder.

Additional Information

• Full onsite for the first 3 months for training and transition, followed by a hybrid work arrangement (3 days onsite) upon successful onboarding.
• Company shuttle service is available from selected pickup points.

Open only to Singapore Citizens and Singapore Permanent Residents (PR). Visa sponsorship and relocation assistance are not available.