K & B Global Hiring! Full Time Collection Specialist-1 year in Selangor, Earn up to MYR 2,200 - Ricebowl

Collection Specialist

Position Summary

The Collection Specialist is responsible for managing accounts receivable, contacting customers to collect overdue payments, and negotiating payment plans. No prior experience is necessary for this role. We provide comprehensive, hands-on training to equip you with all the skills, tools, and knowledge needed to succeed. The primary goal is to help customers resolve their outstanding balances while maintaining a professional and supportive relationship.

Key Responsibilities

• Customer Contact: Reach out to customers via phone, email, or mail regarding past-due balances and secure payment commitments.
• Payment Negotiation: Guide customers through their payment options and set up structured payment plans or extensions within company guidelines.
• Account Monitoring: Review assigned account lists daily to track unpaid invoices and follow up on promised payments.
• Dispute Resolution: Coordinate with internal teams (Sales, Billing, or Customer Support) to help resolve basic billing inquiries or customer complaints.
• Record Keeping: Maintain accurate, detailed, and up-to-date documentation of all customer conversations and payment arrangements in our system.
• Continuous Learning: Participate actively in all company training sessions, workshops, and coaching to continuously improve communication and negotiation skills.

What We Offer (Training & Development)

• Paid Professional Training: A fully structured onboarding program covering financial regulations, effective negotiation techniques, and system operations.
• Mentorship Program: One-on-one coaching with experienced team members to help you build confidence during your first few months.
• Career Growth: Clear pathways for advancement into senior collection roles, team leadership, or other finance departments.

Job Requirements

• Experience: No prior experience required. Fresh graduates and career switchers are highly encouraged to apply.
• Education: High school diploma, Associate degree, or equivalent.
• Technical Skills: Basic computer literacy and familiarity with Microsoft Office (Word, Excel) and email communication.
• Compliance: Ability to learn and strictly follow company guidelines and local debt collection privacy regulations (covered in training).

Pay: From RM2,200.00 per month

Work Location: In person