Imperial Dental Specialist Centre Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Imperial Dental Specialist Centre is looking for a Customer Service Executive to join our patient service team. This is a front-facing role suited to someone who is personable, organised, adaptable and genuinely interested in providing a high standard of service.

As one of the key points of contact between our patients and the Centre, you will be responsible for creating a professional and welcoming patient experience, from the first enquiry and appointment arrangement through to the patient's visit and subsequent follow-up.

Key Responsibilities

• Attend to patient enquiries professionally through telephone, WhatsApp and in person.
• Coordinate appointments, confirmations, rescheduling and patient follow-ups.
• Welcome and assist local and international patients throughout their visits.
• Communicate treatment-related administrative information clearly and courteously.
• Coordinate closely with doctors, clinical staff and other departments to ensure a smooth patient journey.
• Maintain accurate patient and appointment records.
• Assist with general customer service, front desk and administrative duties as required.
• Handle feedback, concerns and service issues calmly and professionally.
• Be willing to learn about our dental services and develop the knowledge necessary to assist patients confidently.

What We Are Looking For

We prefer someone who is dynamic, flexible, proactive and keen to learn. The right candidate should be comfortable working in a fast-paced specialist healthcare environment and able to adapt when priorities change.

Good spoken and written English proficiency is important, as we serve patients from diverse backgrounds. Candidates who can communicate confidently in two or more languages are particularly encouraged to apply. Proficiency in Mandarin would be an added advantage.

Previous experience in customer service, hospitality, healthcare, dental, retail or a similar patient/client-facing environment is advantageous, but we are also open to fresh graduates and early-career candidates with the right attitude and willingness to learn.

We particularly value candidates who demonstrate good communication skills, professional presentation, emotional maturity, attention to detail, teamwork, initiative and a strong sense of responsibility.

What We Expect

At Imperial Dental Specialist Centre, customer service is more than answering enquiries or managing appointments. We expect our Customer Service Executives to take ownership of the patient experience, communicate professionally, support their colleagues, remain composed under pressure and continuously develop their knowledge and capabilities.

If you are adaptable, people-oriented, multilingual and eager to grow in a professional healthcare environment, we welcome your application.

Working Schedule

• Clinic operating hours: 9:00 AM – 8:00 PM
• 5 working days per week, with 2 days off
• 1-hour flexible break

Pay: From RM3,500.00 per month

Benefits:

• Meal allowance
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Bangsar: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person