Bio-Nutricia Hiring! Full Time Customer Service Executive (Junior) in Federal Territory, Earn up to MYR 3,000 - Ricebowl

Key Responsibilities

1. Customer Service

• Handle customer enquiries through all communication channels. (WhatsApp, Email, Website, Social Media).
• Respond to customers professionally and provide accurate information.
• Follow up with customers regarding enquiries, quotations, orders and other requests.
• Maintain good relationships with existing customers.
• Escalate customer issues or complaints to the relevant person when necessary.

2. Sales & Order Administration

• Receive and process customer purchase orders and sales orders.
• Prepare quotations, sales documents and other customer-related documentation.
• Check order details such as product, quantity, pricing, delivery requirements and customer information.
• Monitor order status and update customers accordingly.
• Coordinate with Sales, Production, Warehouse, QA/QC, Finance and other departments to ensure orders are processed smoothly.
• Follow up on delivery arrangements and outstanding orders.

3. Documentation & Record Keeping

• Maintain proper records of customer enquiries, quotations, orders and related documents.
• Update customer and order information in the company's system or records.
• Prepare simple reports, summaries and follow-up lists when required.
• Ensure documents are properly filed and updated.

4. General Support

• Assist the Sales team with daily administrative and coordination matters.
• Follow up on pending tasks, customer requests and internal matters.
• Assist with other duties or projects assigned by the Management from time to time.
• Maintain confidentiality of company and customer information.

Job Requirements

• Minimum SPM qualification.
• Candidates with relevant working experience in customer service, sales administration, sales coordination, order processing or administrative support are encouraged to apply.
• Fresh graduates may be considered if they demonstrate good communication and administrative skills.
• Good communication skills in Bahasa Malaysia and English.
• Able to communicate professionally with customers and internal departments.
• Basic computer skills, particularly Microsoft Office / Excel / Word.
• Good organizational and follow-up skills.
• Detail-oriented and able to handle multiple tasks.
• Responsible, proactive and willing to learn.
• Able to work independently as well as in a team.

Preferred Experience

Experience in any of the following will be an advantage:

• Customer service
• Sales administration
• Order processing
• Sales coordination
• FMCG / food / nutraceutical / manufacturing industry
• Handling customer purchase orders and quotations
• ERP / SQL / AutoCount or similar systems

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• How long is your notice period ?
• When is your birth date ?

Work Location: In person