FIXAIRE SERVICE Hiring! Full Time Trainer in Federal Territory, Earn up to MYR 7,300 - Ricebowl

1. Training Delivery: Conduct product knowledge training, refresher courses, and on-the-job assessments to ensure call centre agents are well-prepared and up-to-date with current practices. Provide on-the-job training and assessments for new hires and existing staff. Ensure comprehensive training and support for new hires to effectively integrate them into their roles and meet performance expectations.

2. Training Material Development: Collaborate with clients and project teams to update and develop training materials that reflect industry best practices and align with organizational goals. Ensure all training content is relevant, accurate, and engaging.

3. Collaboration and Calibration: Provide cross-functional support, including Nesting Support, Side-by-Side Coaching, Call Audits, and Calibration sessions. Partner with the TQO (Training, Quality, Operations) Team to drive continuous improvement and business excellence. Analyze reporting data to develop actionable insights and follow-up training plans based on observed performance trends

Job Type: Full-time

Pay: RM7,200.00 - RM7,300.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Language:

• Mandarin (Required)

Work Location: In person