Ibroad Solutions Hiring! Full Time IT Executive – Networking in Federal Territory - Ricebowl

IT Executive – Networking Role Overview

We are looking for an IT Executive – Networking to manage and maintain the hotel’s network infrastructure and ensure reliable connectivity across guest and operational areas. The role will support day-to-day networking, troubleshooting, network security, guest Wi-Fi, and connectivity for critical hotel systems.

Key Responsibilities

1. Network Infrastructure

• Manage and maintain LAN, WAN, Wi-Fi, switches, routers, firewalls, and access points.
• Monitor network performance, bandwidth utilization, and connectivity.
• Configure and troubleshoot network devices.
• Ensure reliable connectivity across guest rooms, lobby, restaurants, meeting rooms, offices, and back-office areas.
• Maintain IP addressing, VLANs, network diagrams, and network documentation.

2. Guest Wi-Fi

• Ensure stable and high-speed Wi-Fi connectivity for hotel guests.
• Monitor and troubleshoot guest Wi-Fi issues.
• Manage guest authentication and access controls.
• Coordinate with Internet Service Providers (ISPs) for bandwidth and connectivity issues.

3. Hotel Systems & Applications

• Support network connectivity for PMS, POS, CCTV, access-control systems, telephones/VoIP, printers, and other hotel technology.
• Coordinate with vendors for installation, maintenance, and troubleshooting.
• Ensure critical hotel systems remain connected and operational.

4. Network Security

• Implement and maintain firewall and network security policies.
• Monitor unauthorized access and suspicious network activity.
• Maintain separate VLANs/networks for guests, employees, CCTV, POS, and critical hotel systems.
• Ensure network equipment is regularly updated and patched.

5. Troubleshooting & Technical Support

• Diagnose and resolve network outages, slow connectivity, Wi-Fi issues, and hardware failures.
• Provide technical support to hotel staff.
• Respond quickly to network issues affecting hotel operations or guests.
• Escalate complex issues to ISPs and external vendors when required.

6. Monitoring & Maintenance

• Perform preventive maintenance of network infrastructure.
• Monitor network devices and identify potential failures.
• Maintain an inventory of IT and network equipment.
• Perform regular backups of network configurations.

Requirements

• 3–5 years of experience in IT/networking support.
• Experience in a hotel or hospitality environment is preferred.
• Good knowledge of TCP/IP, DNS, DHCP, VLAN, VPN, LAN/WAN, and Wi-Fi.
• Hands-on experience with switches, routers, firewalls, and access points.
• Experience with network monitoring and troubleshooting tools.
• Good understanding of IT and network security.
• Strong troubleshooting and problem-solving skills.
• Exposure to PMS, POS, CCTV, VoIP, and other hotel technology systems is an advantage.
• Good communication and coordination skills for working with hotel staff, ISPs, and external vendors.

Benefits:

• Health insurance

Application Question(s):

• Are you legally authorized to work in Malaysia

Work Location: In person