D Merveilleux Suites Hiring! Full Time Front Desk Officer in WP Kuala Lumpur - Ricebowl

About the role

We are looking for a team of enthusiastic Front Desk Officers to join our team in the heart of Kuala Lumpur City Centre. This full-time, shift‑based role is ideal for someone who enjoys working directly with guests in a fast‑paced, service‑oriented environment, similar to serviced apartments or Airbnb‑style properties. You will be responsible for delivering excellent guest service and ensuring smooth front‑desk operations.

What you’ll be doing

• Greet and welcome guests in a friendly, professional, and hospitable manner.

• Check guests in and out efficiently, ensuring a personalised and seamless experience.

• Handle guest enquiries, special requests, and complaints promptly and courteously.

• Maintain accurate guest records and manage the reservation/booking system with attention to detail.

• Provide administrative support to the hotel/property management team as required.

• Assist with telephone and email communications and ensure timely follow‑up.

• Keep the front desk area clean, organised, and presentable at all times.

What we’re looking for

• Previous experience in a customer‑facing role, preferably within a hotel or hospitality setting. Fresh graduates are encouraged to apply.

• Strong communication and interpersonal skills, with a friendly, approachable, and professional demeanour.

• Positive attitude, patience, and commitment to high standards of service.

• Good organisational and multitasking abilities; able to work in a busy shift environment.

• Proficiency in using hotel management software and common computer applications (e.g., Microsoft Office).

• Fluency in English and Bahasa Malaysia; Mandarin speaking is highly preferred to effectively communicate with international guests from China and other Mandarin‑speaking markets.

•  Keen eye for detail and a strong commitment to delivering high‑quality, guest‑centred service.

 About the working environment

This is a shift‑based role within a dynamic, service‑oriented environment, similar to short‑term and guest‑focused operations such as serviced apartments or Airbnb‑style properties. If you enjoy working face‑to‑face with guests, thrive in a fast‑paced setting, and like varied daily tasks, this role offers a rewarding opportunity to grow your hospitality career in the heart of Kuala Lumpur City Centre.

What we offer

• Competitive salary, annual performance review, medical and hospitalisation benefits.

• Opportunities for growth in the hospitality and guest‑service sector.

• Supportive team environment in a prime KLCC location.