AppsHill Consulting Hiring! Full Time Client Service Associate (Mandarin Speaker) in Selangor, Earn up to MYR 5,000 - Ricebowl

• Proficient in Mandarin and English (spoken and written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Able to work on Rotational Shift.
• Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.
• Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Language:

• Mandarin (Required)

Work Location: In person