- Singapore
NIVABIZ PTE. LTD. Hiring! Full Time Level 2 IT Support Engineer – Infrastructure - Operations in , Earn up to SGD 5,000 - Ricebowl
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Job Description
Responsibilities
Job Overview
The Company is seeking an experienced
Level 2 IT Support Engineer
to support the administration, maintenance, monitoring, and day-to-day operation of enterprise server, network, virtualization, and IT infrastructure environments.
The successful candidate will provide Level 2 technical support, maintain critical infrastructure systems, support warehouse and business applications, participate in infrastructure projects, and provide guidance to Level 1 IT support personnel.
Key Responsibilities
Server & Systems Administration
Provide administration and operational support for enterprise servers and related infrastructure.
Support
Warehouse Management Systems (WMS)
and other business-critical applications.
Administer and maintain systems across platforms including
AIX, Linux, Red Hat Linux and Windows Server
.
Monitor system availability, capacity, performance, and operational health.
Review system performance and capacity trends and recommend improvements where required.
Support
High Availability (HA)
environments to maintain business-critical system availability.
Troubleshoot and resolve Level 2 server, system, application, and infrastructure incidents.
Virtualization & Backup
Administer and support virtualization environments, including
VMware and vCenter
.
Support virtual machine provisioning, configuration, monitoring, and troubleshooting.
Manage and support backup and recovery solutions such as
Veeam
.
Develop and maintain procedures for system backup, recovery, monitoring, and troubleshooting.
Support
Disaster Recovery (DR)
planning, testing, and operational readiness.
Network Infrastructure Support
Support enterprise
LAN and WAN
environments.
Configure, monitor, and troubleshoot: RoutersNetwork switchesFirewallsWi-Fi controllersWireless access points
Support network connectivity across offices, operational environments, and data centres.
Assist with network performance and connectivity troubleshooting.
Infrastructure Planning & Implementation
Support system sizing and preparation of technical specifications for infrastructure refresh and replacement.
Perform server and infrastructure installation, setup, configuration, testing, and deployment.
Support technology refresh and infrastructure upgrade activities.
Participate in data centre and infrastructure implementation activities.
Manage or support new
IT infrastructure projects
from planning through implementation.
Cybersecurity, Compliance & Audit
Support implementation and maintenance of cybersecurity policies and controls.
Perform system hardening and support infrastructure security requirements.
Support IT compliance activities and internal/external IT audits.
Maintain appropriate system documentation and operational procedures.
Assist with remediation activities arising from security reviews and audits.
IT Operations & Team Support
Provide Level 2 escalation support for complex end-user and infrastructure-related incidents.
Guide and support Level 1 IT Support Engineers where required.
Work closely with internal IT teams, vendors, and other stakeholders to resolve technical issues.
Support day-to-day IT operations to maintain system stability and service availability.
Participate in incident investigation, troubleshooting, and root-cause analysis.
Perform other IT infrastructure and operational duties as assigned.
Requirements
Degree in
Computer Science, Information Technology, Computer Engineering
, or a related discipline.
Minimum
1.5 years of relevant experience as a Level 2 IT Support Engineer
, System Engineer, Infrastructure Engineer, or similar role.
Hands-on experience with one or more of the following: AIXLinux / Red Hat LinuxWindows ServerVMwarevCenterVeeam
Experience and knowledge in
server virtualization
.
Experience supporting server hardware and enterprise IT infrastructure.
Knowledge of network equipment including routers, switches, firewalls, Wi-Fi controllers, and access points.
Understanding of system backup, recovery, monitoring, and Disaster Recovery concepts.
Good troubleshooting, analytical, and problem-solving skills.
Good communication and interpersonal skills.
Able to work independently while collaborating effectively as part of an IT team.
Preferred Skills
Knowledge or hands-on exposure to
Google Cloud Platform (GCP)
will be advantageous.
Experience supporting Warehouse Management Systems or similar operational applications.
Experience with High Availability environments.
Knowledge of cybersecurity, system hardening, IT compliance, and audit requirements.
Experience supporting data centre infrastructure.
Experience participating in infrastructure migration, refresh, or implementation projects.
Employment Details
Position:
Level 2 IT Support Engineer
Location:
Singapore – West
Working Days:
Monday to Friday, 5 days per week
Working Hours:
8:15 AM to 5:30 PM
Employment Type:
Full-Time / Contract
How to Apply
Interested candidates may send their
updated resume
to:
*************
NivaBiz PTE LTD boasts a management team with over 20 years of extensive experience in managing large-scale projects across diverse sectors, including MNCs, IT, engineering, banking, and government. Our expertise spans across handling complex business challenges, ensuring seamless execution, and delivering tailored solutions that drive organizational success. This deep industry knowledge and hands-on experience uniquely position us to meet the evolving needs of our clients, providing them with unparalleled service and strategic insights.
The Company is seeking an experienced
Level 2 IT Support Engineer
to support the administration, maintenance, monitoring, and day-to-day operation of enterprise server, network, virtualization, and IT infrastructure environments.
The successful candidate will provide Level 2 technical support, maintain critical infrastructure systems, support warehouse and business applications, participate in infrastructure projects, and provide guidance to Level 1 IT support personnel.
Key Responsibilities
Server & Systems Administration
Provide administration and operational support for enterprise servers and related infrastructure.
Support
Warehouse Management Systems (WMS)
and other business-critical applications.
Administer and maintain systems across platforms including
AIX, Linux, Red Hat Linux and Windows Server
.
Monitor system availability, capacity, performance, and operational health.
Review system performance and capacity trends and recommend improvements where required.
Support
High Availability (HA)
environments to maintain business-critical system availability.
Troubleshoot and resolve Level 2 server, system, application, and infrastructure incidents.
Virtualization & Backup
Administer and support virtualization environments, including
VMware and vCenter
.
Support virtual machine provisioning, configuration, monitoring, and troubleshooting.
Manage and support backup and recovery solutions such as
Veeam
.
Develop and maintain procedures for system backup, recovery, monitoring, and troubleshooting.
Support
Disaster Recovery (DR)
planning, testing, and operational readiness.
Network Infrastructure Support
Support enterprise
LAN and WAN
environments.
Configure, monitor, and troubleshoot: RoutersNetwork switchesFirewallsWi-Fi controllersWireless access points
Support network connectivity across offices, operational environments, and data centres.
Assist with network performance and connectivity troubleshooting.
Infrastructure Planning & Implementation
Support system sizing and preparation of technical specifications for infrastructure refresh and replacement.
Perform server and infrastructure installation, setup, configuration, testing, and deployment.
Support technology refresh and infrastructure upgrade activities.
Participate in data centre and infrastructure implementation activities.
Manage or support new
IT infrastructure projects
from planning through implementation.
Cybersecurity, Compliance & Audit
Support implementation and maintenance of cybersecurity policies and controls.
Perform system hardening and support infrastructure security requirements.
Support IT compliance activities and internal/external IT audits.
Maintain appropriate system documentation and operational procedures.
Assist with remediation activities arising from security reviews and audits.
IT Operations & Team Support
Provide Level 2 escalation support for complex end-user and infrastructure-related incidents.
Guide and support Level 1 IT Support Engineers where required.
Work closely with internal IT teams, vendors, and other stakeholders to resolve technical issues.
Support day-to-day IT operations to maintain system stability and service availability.
Participate in incident investigation, troubleshooting, and root-cause analysis.
Perform other IT infrastructure and operational duties as assigned.
Requirements
Degree in
Computer Science, Information Technology, Computer Engineering
, or a related discipline.
Minimum
1.5 years of relevant experience as a Level 2 IT Support Engineer
, System Engineer, Infrastructure Engineer, or similar role.
Hands-on experience with one or more of the following: AIXLinux / Red Hat LinuxWindows ServerVMwarevCenterVeeam
Experience and knowledge in
server virtualization
.
Experience supporting server hardware and enterprise IT infrastructure.
Knowledge of network equipment including routers, switches, firewalls, Wi-Fi controllers, and access points.
Understanding of system backup, recovery, monitoring, and Disaster Recovery concepts.
Good troubleshooting, analytical, and problem-solving skills.
Good communication and interpersonal skills.
Able to work independently while collaborating effectively as part of an IT team.
Preferred Skills
Knowledge or hands-on exposure to
Google Cloud Platform (GCP)
will be advantageous.
Experience supporting Warehouse Management Systems or similar operational applications.
Experience with High Availability environments.
Knowledge of cybersecurity, system hardening, IT compliance, and audit requirements.
Experience supporting data centre infrastructure.
Experience participating in infrastructure migration, refresh, or implementation projects.
Employment Details
Position:
Level 2 IT Support Engineer
Location:
Singapore – West
Working Days:
Monday to Friday, 5 days per week
Working Hours:
8:15 AM to 5:30 PM
Employment Type:
Full-Time / Contract
How to Apply
Interested candidates may send their
updated resume
to:
*************
NivaBiz PTE LTD boasts a management team with over 20 years of extensive experience in managing large-scale projects across diverse sectors, including MNCs, IT, engineering, banking, and government. Our expertise spans across handling complex business challenges, ensuring seamless execution, and delivering tailored solutions that drive organizational success. This deep industry knowledge and hands-on experience uniquely position us to meet the evolving needs of our clients, providing them with unparalleled service and strategic insights.
- NivaBiz is a Business solution provider bundled with industrial professional expertise.
- We are a multi-Talent Acquisition and HR outsourcing partner of choice for local conglomerates and multinational corporations.
- With our expertise in harnessing the potential and developing talent through our solutions and strategies.
- We are partners with organizations and professionals to continue achieving success in an ever-changing world.
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