Cornerstone Global Partners Hiring! Full Time IT Support (Helpdesk) - A Leading Financial Institution in Hong Kong Island, Hong Kong - Ricebowl

Our client, a leading PRC Asset Management, is now looking for an IT Associate. The position will provide technical support and troubleshooting assistance to their internal staff, ensuring that all IT-related issues are resolved efficiently and effectively.
 

• Respond to IT support requests via phone, email, and in-person.

• Diagnose and resolve hardware and software issues for users.

• Install, configure, and maintain computer systems, printers, and other peripherals.

• Assist with the setup of new user accounts and profiles.

• Maintain an inventory of IT equipment and software licenses.

• Provide training and support to staff on various software applications.

• Collaborate with other IT team members to improve processes and systems.

• Document and track all support requests and resolutions in a ticketing system.

• Stay updated on the latest technology trends and best practices.
   

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• At least 2 years of work experience in IT support or a similar role.

• Good knowledge on computer systems, mobile devices, and other technology.

• Familiar with Windows/Linux operating systems and common software applications.

• Excellent problem-solving and communication skills.