Responsibilities:
Supervise document verification operations and team performance
Liaise with relevant officers on operational matters
Ensure verification is completed within required turnaround times
Conduct quality checks and manage complex cases/escalations
Support UAT and process improvement initiatives
Requirements:
GCE ‘A’ Levels, Diploma, or equivalent preferred
Experience in team supervision, manpower deployment, or high-volume administrative/data operations
Strong operational, IT, communication, and supervisory skills
Proficient in MS Office, Excel, FormSG, or similar systems
Detail-oriented and able to handle confidential and compliance-sensitive information
RMA Contracts is a professional Business Process Outsourcing (BPO) service provider that is dedicated to delivering a spectrum of innovative BPO services using cutting-edge technology for business success.
As a one-stop integrated BPO partner, RMA Contracts is focus-driven on providing adept business solutions to streamline core business practices in today's challenging business environment in the areas of HR Consultancy, Recruitment and Manpower Outsourcing, Digitisation and Transaction Processing, Customer Relations and Managed Services.