T&T Kitchen Hiring! Full Time F-B Supervisor Retirement Resort in Pulau Pinang, Earn up to MYR 3,300 - Ricebowl

• Job Title: F & B Supervisor

Reports To: Lead Chef / Operation Manager

Job description:

To supervise and coordinate the daily operations of the Food & Beverage Department, ensuring that residents, guests, and staff receive high-quality, safe, hygienic, and efficient food and beverage services.

The F&B Supervisor is responsible for supervising staff, maintaining service standards, monitoring food hygiene, and ensuring that residents' dietary and meal requirements are properly followed.

Responsibilities:

1.Daily F&B Operations

• Supervise the daily operations of the dining area, kitchen service, beverage stations, and other F&B outlets.
• Ensure meals are served according to the scheduled meal times.
• Monitor food presentation, portion control, temperature, taste, and overall quality.
• Ensure dining areas are clean, organized, comfortable, and properly set up before meal service.
• Coordinate with the kitchen team to ensure meals are prepared and served on time.
• Monitor the availability of food, beverages, crockery, cutlery, and other service items.
• Handle residents' and guests' requests or complaints professionally and promptly.
• Work under direct supervision of the Operation Manager.

2.Resident Meal & Dietary Requirements

• Ensure residents receive the correct meals according to their approved meal plans and dietary requirements.
• Coordinate closely with Nursing, Care, Dietitian, and Kitchen teams regarding special diets, allergies, food restrictions, and texture-modified meals.
• Ensure special meals are correctly identified and delivered to the appropriate residents.
• Take extra care to prevent incorrect meal distribution.
• Report any food-related concerns or incidents to the appropriate manager immediately.

3.Staff Supervision

• Supervise, guide, and assign duties to F&B staff on a daily basis.
• Prepare or assist with staff duty rosters and ensure adequate manpower during meal periods.
• Monitor staff attendance, punctuality, grooming, and work performance.
• Train new F&B employees on service standards, hygiene, safety, and SOPs.
• Conduct regular briefings before meal service.
• Address staff performance issues and report serious matters to management.
• Ensure staff follow the resort's policies, procedures, and code of conduct.

4.Food Safety & Hygiene

• Ensure all F&B operations comply with food safety and hygiene requirements.
• Monitor cleanliness of dining areas, service areas, equipment, utensils, and storage areas.
• Ensure proper food handling, storage, temperature control, and prevention of cross-contamination. Conduct regular checks on food expiry dates and storage conditions.
• Ensure staff comply with personal hygiene requirements, including proper uniform, hair restraint, handwashing, and grooming.
• Report any food safety or hygiene issues immediately to management.
• Assist with internal and external food safety audits and inspection

5.Inventory & Cost Control

• Monitor the usage of food, beverages, disposables, crockery, and other F&B supplies.
• Assist with stock-taking and inventory checks.
• Report shortages, wastage, damaged items, or unusual consumption to management.
• Monitor portion control and minimize unnecessary food wastage.
• Ensure proper storage and handling of F&B supplies.
• Assist the Operation Manager with purchasing requirements when required.

6.Customer Service

• Maintain a high standard of customer service for residents, families, visitors, and guests.
• Communicate politely and professionally with residents, including elderly residents who may require additional assistance.
• Respond promptly to complaints, feedback, and special requests.
• Monitor residents' satisfaction with meals and dining services.
• Escalate serious complaints or recurring issues to management.

7.Safety & Emergency Procedures

• Ensure the dining area is safe and free from hazards.
• Ensure tables, chairs, walkways, and service areas are properly arranged to minimize falls and accidents.
• Report spills, broken equipment, damaged furniture, or other hazards immediately.
• Ensure staff are familiar with emergency procedures.
• Assist during emergencies or evacuation procedures when required.

8.Documentation & Reporting

• Complete daily F&B checklists and relevant operational records.
• Maintain records relating to food temperatures, cleaning, stock, wastage, and incidents where applicable.
• Prepare daily or weekly operational reports when required.
• Record and report resident complaints, food service incidents, and staff issues.
• Ensure all required documentation is properly maintained and submitted to management.

Requirements and skills

• Minimum Diploma/Certificate inFood & Beverage Management, Hospitality Management, Culinary Arts, or a related field.
• Minimum 2–3 years of experience in F&B operations, preferably with supervisory experience.
• Experience in a nursing home, retirement resort, hospital, hotel, or healthcare-related F&B environment would be an advantage.
• Strong management skills.
• Effective communication skills.
• Exceptional customer service skills.

For quick interview please call Ms Salmie at *************

Job Type: Full-time

Pay: RM2,500.00 - RM3,300.00 per month

Work Location: In person