- Hong Kong Hong Kong
UL International Limited Hiring! Full Time Associate Sales Process Specialist in Hong Kong - Ricebowl
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Job Description
Responsibilities
About the role
This role serves as a key liaison between customers, account managers, engineers, and internal teams to ensure an excellent customer experience throughout the sales lifecycle. You will support sales and customer service operations by responding to customer inquiries, coordinating pre-sales and post-sales activities, and providing administrative support to the sales team.
Key responsibilities
Respond to customer inquiries via phone, email, and other communication channels, providing timely and professional support
Coordinate pre-sales and post-sales activities to ensure customers meet certification requirements and project timelines
Prepare and issue quotations using standardized pricing tools and established procedures
Follow up on quotations and assist in converting opportunities into customer orders
Process quotations into sales orders accurately within ERP systems
Provide administrative support to Account Managers, Sales Executives (SEs), and Inside Sales Executives (ISEs)
Connect customers with appropriate internal resources, including Account Managers, engineers, technical specialists, and delivery teams
Maintain customer records and track account histories within CRM and internal systems
Generate reports and provide account-related data to support business development activities and customer engagement strategies
Collaborate with cross-functional teams to resolve customer issues and ensure clear communication throughout the customer journey
About you
Associate Degree, Diploma, or above
1-3 years of relevant working experience (fresh graduates are welcome to apply)
Good understanding of business operations and sales support processes
Strong administrative, organizational, and time management skills
Experience handling customer inquiries and coordinating with multiple stakeholders
Familiarity with CRM systems, ERP platforms, and internal business applications is preferred
Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Ability to manage data accurately and maintain customer records
Strong communication and interpersonal skills with a customer-oriented mindset
Ability to work effectively both independently and as part of a team
About us
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world. At UL Solutions, we help build a better future — one where everyone benefits.
Personal data collected will be used for recruitment purposes only.
Full-time
This role serves as a key liaison between customers, account managers, engineers, and internal teams to ensure an excellent customer experience throughout the sales lifecycle. You will support sales and customer service operations by responding to customer inquiries, coordinating pre-sales and post-sales activities, and providing administrative support to the sales team.
Key responsibilities
Respond to customer inquiries via phone, email, and other communication channels, providing timely and professional support
Coordinate pre-sales and post-sales activities to ensure customers meet certification requirements and project timelines
Prepare and issue quotations using standardized pricing tools and established procedures
Follow up on quotations and assist in converting opportunities into customer orders
Process quotations into sales orders accurately within ERP systems
Provide administrative support to Account Managers, Sales Executives (SEs), and Inside Sales Executives (ISEs)
Connect customers with appropriate internal resources, including Account Managers, engineers, technical specialists, and delivery teams
Maintain customer records and track account histories within CRM and internal systems
Generate reports and provide account-related data to support business development activities and customer engagement strategies
Collaborate with cross-functional teams to resolve customer issues and ensure clear communication throughout the customer journey
About you
Associate Degree, Diploma, or above
1-3 years of relevant working experience (fresh graduates are welcome to apply)
Good understanding of business operations and sales support processes
Strong administrative, organizational, and time management skills
Experience handling customer inquiries and coordinating with multiple stakeholders
Familiarity with CRM systems, ERP platforms, and internal business applications is preferred
Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Ability to manage data accurately and maintain customer records
Strong communication and interpersonal skills with a customer-oriented mindset
Ability to work effectively both independently and as part of a team
About us
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world. At UL Solutions, we help build a better future — one where everyone benefits.
Personal data collected will be used for recruitment purposes only.
Full-time
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