Job Summary
The Cleaning Supervisor supports daily cleaning operations by managing schedules, coordinating staff, ensuring quality control, handling client communications and maintaining health and safety compliance.
Responsibilites
Scheduling and coordination
Prepare and manage daily cleaning schedules to ensure efficient staff deployment.
Coordinate with cleaning staff to achieve timely completion of cleaning tasks
Communicate schedule changes and special requests clearly to clients
Quality Control
Inspect cleaning sites regularly to verify adherence to quality standards
Report issues or improvement areas promptly to the Head Manager
Provide constructive feedback to cleaning staff to enhance performance
Customer Service
Serve as the primary contact for client inquiries and complaints
Address client concerns promptly to maintain satisfaction
Foster and maintain positive client relationships through effective communications.
Team Support
Assist in training new cleaning staff to ensure skill readiness
Support cleaning duties during peak periods or staff shortages by stepping in as needed
Perform other ad hoc duties as assigned to support operations
Health and Safety Compliance
Ensure all cleaning activities comply with relevant health and safety regulations
Preferred competencies and qualifications
Experience in the cleaning industry
Ability to operate cleaning machines
Positive and friendly attitude
Other Information
Able to start immediately or within a short notice period