- Outram Central Region (Singapore) Singapore
PERSOL Hiring! Full Time Production Support analyst - Contract Role in Central Region (Singapore), Earn up to SGD 10 - Ricebowl
Production Support analyst - Contract Role
PERSOL
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Job Description
Responsibilities
Note: This is a 12 months contract with our Client.
Responsibilities:
Deliver a 1st class Production Support service to Client’s Channel’s stakeholders
Responsible for availability, incident, problem and capacity management for the applications in scope.
Response and resolve incidents, problem and user queries through proper analysis.
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
Drive technical remediation inline with agreed non-functional requirements.
Evidence continual service improvement of processes and tasks (via automation).
Ensures essential process /procedures are followed and contribute to defining standards.
Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
Skills/Requirement:
5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM applications.
Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
Strong understanding of ITIL methodology
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
Interested candidates, who wish to apply for the above position, please send in your resume to: *************
PERSOL Singapore Pte Ltd
EA License No. 01C4394 EA Reg No: R1327254 (Meshram Megha)
We regret to inform you that only shortlisted candidates will be contacted.
**********************************
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
*********************************
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
Responsibilities:
Deliver a 1st class Production Support service to Client’s Channel’s stakeholders
Responsible for availability, incident, problem and capacity management for the applications in scope.
Response and resolve incidents, problem and user queries through proper analysis.
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
Drive technical remediation inline with agreed non-functional requirements.
Evidence continual service improvement of processes and tasks (via automation).
Ensures essential process /procedures are followed and contribute to defining standards.
Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
Skills/Requirement:
5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM applications.
Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
Strong understanding of ITIL methodology
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
Interested candidates, who wish to apply for the above position, please send in your resume to: *************
PERSOL Singapore Pte Ltd
EA License No. 01C4394 EA Reg No: R1327254 (Meshram Megha)
We regret to inform you that only shortlisted candidates will be contacted.
**********************************
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
*********************************
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
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