AVS TRAVEL SDN BHD Hiring! Full Time General Clerk in Melaka, Earn up to MYR 2,000 - Ricebowl

GENERAL CLERKYour Main Responsibilities

• Handle daily general administrative and clerical duties
• Manage filing, documentation, data entry, printing, scanning and record keeping
• Prepare and update quotations, invoices, booking forms and customer documents
• Assist with travel bookings, supplier confirmations and payment documentation
• Prepare basic package costing and price calculations accurately
• Update customer and booking information accurately in company records and systems
• Follow up with customers via WhatsApp Web, email and calls using company devices
• Assist the Sales Team in responding to customer inquiries and following up on potential leads
• Support preparation of travel packages, itineraries and promotional information
• Contact suppliers to check latest rates, availability and booking status
• Assist with sales activities and customer follow-up when required
• Conduct or assist with TikTok Live sessions to promote travel packages
• Post promotional updates, packages and videos on WhatsApp Status
• Assist with simple social media and promotional activities when required
• Ensure all customer documents, booking records, payment details and supplier documents are complete, accurate and properly filed
• Assist with office operations and other administrative duties assigned by management
• Submit a daily work/performance report
• Work according to company SOPs, daily task structure and monthly KPIs

KPIs to Achieve

• Maintain accurate and complete documentation
• Ensure calculations, quotations and customer information are correct before submission
• Complete assigned administrative tasks within the required timeline
• Maintain proper and systematic filing
• Consistently follow up with assigned customer leads
• Provide effective support to the Sales Team
• Participate consistently in TikTok Live and promotional activities
• Maintain professional communication with customers and suppliers
• Show continuous improvement in accuracy, speed, communication and customer handling

Who We're Looking For

• Disciplined, responsible, punctual and coachable
• Highly detail-oriented and careful with numbers, documents and customer information
• Able to work accurately and check work before submission
• Able to perform basic calculations accurately
• Good command of spoken and written English
• Able to read, understand, write and communicate correctly in English
• Good command of Bahasa Malaysia
• Able to communicate professionally with customers and suppliers
• Able to understand quotations, itineraries, rates, booking details and basic travel terminology
• Able to follow instructions, SOPs and daily work routines
• Organized and able to manage multiple tasks systematically
• Comfortable using computers and office applications
• Familiar with WhatsApp Web, email, Google Docs, Google Sheets and Microsoft Office
• Canva knowledge is an advantage
• Willing to learn about travel packages, quotations, bookings and supplier coordination
• Comfortable appearing on camera and participating in TikTok Live
• Able to work independently while supporting the team

Please Do NOT Apply If

• You are careless with figures, calculations, documents or customer information
• You frequently make mistakes without checking your work
• You have difficulty communicating, reading or writing in English
• You are uncomfortable dealing with customers
• You frequently use your personal phone during working hours
• You are not comfortable following SOPs, routines and structured work
• You are not willing to assist with sales activities
• You are not willing to participate in TikTok Live when required

Educational Qualifications

Minimum Diploma required.

Candidates should possess a Diploma or Degree in:

• Tourism Management
• Business Administration
• Office Management
• Hospitality
• Marketing
• Accounting / Finance
• Customer Service
• Management
• Other related fields

SPM-only applicants will not be considered.

This position requires candidates who have already developed a reasonable level of work discipline, communication skills, numerical accuracy, document handling and attention to detail.

Fresh Diploma or Degree graduates are welcome to apply, provided they are able to demonstrate good communication skills, accuracy and willingness to learn.

Additional Requirements

• Must be able to speak, read and write English correctly
• Must be comfortable communicating with customers through WhatsApp, email and phone calls
• Must be able to perform accurate calculations involving package prices, rates, quantities and payments
• Must demonstrate strong attention to detail
• All quotations, calculations and documents must be checked carefully before being submitted
• Previous experience in travel, administration, customer service or sales is an advantage

Benefits

• EPF
• SOCSO / EIS
• Annual Leave
• Medical Benefit
• Training and Development
• Performance Bonus / Incentive Opportunities
• Career Growth
• Opportunity to learn about the travel and tourism industry
• Opportunity to travel based on company requirements

Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Salary Expectations

Education:

• STM/STPM (Required)

Experience:

• Sales: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person